Seems these are made from New Zealand wool now not British wool but I don't mind as they are so warm and cuddly. The prices of these jumpers can't be beat in my country.
The tunic doesn't fit very well. I probably should have chosen the larger size but I told it was big for label. I should have checked the sizing more carefully.
When I wanted to return the tunic I...
Skaityti daugiau
Customer Services UK
WoolOvers
9 years ago
I am very sorry to hear your item did not fit. We do try to advise customers on sizing by providing size charts online that can be found just under the color selection of any item you look at. We do include the return instructions on the back of our invoices, so I do sincerely apologize if this was not included. The instructions for return can also be found here https://www.wooloverslondon.com/returns. You are more than welcome to return the item under our "no quibbles" guarantee and we will be happy to process that for you. Please do not hesitate to contact us if you have any further issues.
Patikimas klientas
9 years ago
Thank you for responding to my feedback. I do appreciate that you took the time. It was my fault for choosing the wrong size as I didn't follow the sizing guide but went by what I have bought on earlier occasions, when the garments have fitted well
Atsiliepimai apie gaminius
Customer Services UK
WoolOvers
9 years ago
I am very sorry to hear your item did not fit. We do try to advise customers on sizing by providing size charts online that can be found just under the color selection of any item you look at. We do include the return instructions on the back of our invoices, so I do sincerely apologize if this was not included. The instructions for return can also be found here https://www.wooloverslondon.com/returns. You are more than welcome to return the item under our "no quibbles" guarantee and we will be happy to process that for you. Please do not hesitate to contact us if you have any further issues.
Patikimas klientas
9 years ago
The returns information was not included in my parcel and it took some time to find that information. I believe it had been overlooked. I now have that information, thank you.
cardigan very creased and I spent ages steam pressing out creases. If the cardigan was rolled for couriering it would not be so creased.
I love the garment now that the creases have gone!
Sharon Customer Care
WoolOvers
9 years ago
Hello Anna, Thank you for your feedback. I am sorry to hear that your garment was badly creased on arrival to you. We do take care when packing customers orders and usually they arrive without problems from here in the UK. I think possibly your garment has got a bit squashed in transit causing the creases. I do apologise for the inconvenience caused.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.