Unfortunately, the item I ordered was much too large,
However I got a prompt response from Tilly in relation
to my returned item with my payment refunded.
Thank you for your feed back WoolOvers and we are sorry to hear of some of your garment sizing issues. We do try our best to ensure customers select the right size when they create their order with us. We provide sizing charts for all items online and we have implemented a new system to our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all our unisex sizing and introducing just Men’s and Women's sizing. Your Cashmere and Merino V neck Cardigans should have a measurement of 24 inches in length, 22.5 inches across the chest, and 17.5 inches for the inside sleeve length. For the cardigans that do not meet this correct measurement, please feel free to send us in a photo (along with a covering message) to info@woolovers.com, and we will be more than happy to investigate. If you do have any further queries please do not hesitate to contact us.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back WoolOvers and we are sorry to hear of some of your garment sizing issues. We do try our best to ensure customers select the right size when they create their order with us. We provide sizing charts for all items online and we have implemented a new system to our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all our unisex sizing and introducing just Men’s and Women's sizing. Your Cashmere and Merino V neck Cardigans should have a measurement of 24 inches in length, 22.5 inches across the chest, and 17.5 inches for the inside sleeve length. For the cardigans that do not meet this correct measurement, please feel free to send us in a photo (along with a covering message) to info@woolovers.com, and we will be more than happy to investigate. If you do have any further queries please do not hesitate to contact us.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back WoolOvers and we are sorry to hear of some of your garment sizing issues. We do try our best to ensure customers select the right size when they create their order with us. We provide sizing charts for all items online and we have implemented a new system to our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all our unisex sizing and introducing just Men’s and Women's sizing. Your Cashmere and Merino V neck Cardigans should have a measurement of 24 inches in length, 22.5 inches across the chest, and 17.5 inches for the inside sleeve length. For the cardigans that do not meet this correct measurement, please feel free to send us in a photo (along with a covering message) to info@woolovers.com, and we will be more than happy to investigate. If you do have any further queries please do not hesitate to contact us.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back WoolOvers and we are sorry to hear of some of your garment sizing issues. We do try our best to ensure customers select the right size when they create their order with us. We provide sizing charts for all items online and we have implemented a new system to our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all our unisex sizing and introducing just Men’s and Women's sizing. Your Cashmere and Merino V neck Cardigans should have a measurement of 24 inches in length, 22.5 inches across the chest, and 17.5 inches for the inside sleeve length. For the cardigans that do not meet this correct measurement, please feel free to send us in a photo (along with a covering message) to info@woolovers.com, and we will be more than happy to investigate. If you do have any further queries please do not hesitate to contact us.
It used to be my favorite site. The garments are really of great quality!
My order was made on 25 Nov and still not sent to me on 10 Dec. I received this info only after ten days of communication...
Skaityti daugiau
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I am sorry your pacrcel has not arrived yet. I have contacted our logistics company to contact you to explain when you will receive your parcel. I have also contacted you directly to explain the situation and how we will rectify the situation. If you need any further details please contact the Customer Care Team on info@woolovers.com
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.