The sweaters are HUGE. I usually take an XL or L and it was suggested to go down one size. I ordered the L but it is the equivalent of a woman's XXXL!
i will be returning them. They are beautiful...
Skaityti daugiau
Louis
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and, as you have said, we do warn customers to order a size down when they are looking at unisex sized items, however we acknowledge that this is no assurance of correct fit. We are still currently in the process of phasing out all our unisex sizing and introducing just gender-specific styles, which will of course make it a lot easier when ordering. If you do have any further questions or concerns, please do not hesitate to contact us.
Atsiliepimai apie gaminius
Louis
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and, as you have said, we do warn customers to order a size down when they are looking at unisex sized items, however we acknowledge that this is no assurance of correct fit. We are still currently in the process of phasing out all our unisex sizing and introducing just gender-specific styles, which will of course make it a lot easier when ordering. If you do have any further questions or concerns, please do not hesitate to contact us.
Louis
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and, as you have said, we do warn customers to order a size down when they are looking at unisex sized items, however we acknowledge that this is no assurance of correct fit. We are still currently in the process of phasing out all our unisex sizing and introducing just gender-specific styles, which will of course make it a lot easier when ordering. If you do have any further questions or concerns, please do not hesitate to contact us.
Excellent customer service. First order didn't arrive in spain before I left for Uk. You sent another to my address in Uk. It didn't fit and was returned and a smaller sent which was too small and...
Amazing BUT I ordered wrong sizes and can't contact anyone to change them to correct size. Could someone tell me how to contact WoolOvers to sort this out.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are sorry to hear your garment do not fit. Our Customer Service team have contacted you directly to resolve this issue.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are sorry to hear your garment do not fit. Our Customer Service team have contacted you directly to resolve this issue.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are sorry to hear your garment do not fit. Our Customer Service team have contacted you directly to resolve this issue.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.