„Wipertech AU“ apžvalgos

Hi Colin, 

Thanks for bringing this to our attention. 

Looking into your order, we received your order on the 19Jan2016 and dispatched the goods from our warehouse on 20Jan2016. 

You can view a screenshot of the tracking details here: 

https://www.screencast.com/t/pnE1jf6k

We automatically send tracking details with every order, for the purpose of customers being able to monitor the delivery of their parcels. 

Our email log tells us you received these by email on the 20Jan. 

We also send a reminder email a few days after your purchase to seek confirmation from you of the safe arrival of your goods. 

We take responsibility for these unusual postage occurrences even when they are beyond our control. 

We will be in touch by email to confirm delivery details for a replacement set. 

Thank you again for making us aware of this, we look forward to resolving this for you quickly. 

Hi John, 

Thank you for the feedback about the delivery, I'm sorry to hear the installation details we provided weren't helpful. 

We're looking into improving our videos and installation tips. 

If you need any assistance, please don't hesitate to contact us and we will help you over the phone or by email. 

Hi Alan, 

Thank you for your time on the phone yesterday, I'm sorry you were unimpressed with the time it took to contact you. 

I'm glad you are satisfied with the front pair. 

We had some really constructive correspondence last week prior to this, where you sent some images of your existing rear wiper blade for me to use in identifying which replacement to send you free of charge. 

As I explained yesterday, at this point in time we don't have an alternative rear wiper blade for your vehicle. 

To this end, we issued a refund for your full kit, including the front wiper blades.

Thank you again for your feedback, we are happy to help!