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„Willowbrook Mobility Direct“ apžvalgos

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Willowbrook Mobility Direct nebėra aktyvus „Feefo“ klientas
Rodomos visos 703 apžvalgos (-ų)
Patikimas klientas
5 years ago
Pirkimo data: 29/11/2019
Unfair sales tactics used on vulnerable people.
Typical “double glazing” sales approach. “I can give you my managers discount”..... I was really disappointed with this, they are selling to some really vulnerable people that are old, may have...

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Valued Customer, Thank you for providing your feedback. Having been established for over 22 years, we take this feedback very seriously, and we have passed your comments on to our product specialist. Please accept our sincere apologies, We have looked into this and understand that our customer service manager has spoken with you to arrange a visit and an engineer came out to see you last week with some options to help with your comfort. We understand that you are currently thinking about these options, and should you require any further assistance please do not hesitate to get back in touch. Kind Regards,Willowbrook Mobility
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Patikimas klientas
5 years ago
Pirkimo data: 09/12/2019
Wonderful chair.
Very impressed with the quick service and my wonderful chair. I am waiting for a hip replacement and am in a lot of pain so this chair is a life saver.
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Thank you for taking the time to leave feedback. We are pleased to hear that you are happy with the chair and experiencing its wonderful comfort.All the best with the hip replacement.Regards,Willowbrook Mobility Direct
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Patikimas klientas
5 years ago
Pirkimo data: 09/12/2019
Good service, Poor payment options.
The service from ordering to delivery is five star, I would how ever like to see more options of paying for goods on a monthly basis on a day that suites the customer not the firm. Not everyone is...

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Valued Customer, Thank you for providing us with your valuable feedback. We will pass on your comments to our product specialist team. I do believe you are able to contact the finance company direct, should you wish to change the default terms that are originally set out. I hope this helps. Kind Regards, Willowbrook Mobility
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Mrs Jill Preston
Leicester
5 years ago
Pirkimo data: 06/12/2019
Ką Mrs Jill Preston sakė apie Willowbrook Mobility Direct:
Excellent service. Lots of help from salesman. Delivery and setting up was very quick. We are very happy with the chairs.
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Jill, Thank you very much for taking the time to leave us this kind 5 star review. We are delighted to hear that you are happy with your new riser recliner chair, and with the service that you received from us. We have passed your feedback on to the relevant members of our team. Kind regards, Willowbrook Mobility Direct
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Patikimas klientas
5 years ago
Pirkimo data: 04/12/2019
Great chair , but not impressed with customer service
Chair is great, well made but customer service not so. Wasnt told how long it would take to arrive. Was then given a delivery date and time and then was cancelled hours before it was due to arrive....

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Customer,Thank you for taking the time to leave us your feedback, this means a great deal to us as a company. We are pleased to see that you are happy with your new riser recliner. We are also extremely sorry for any inconvenience that was caused regarding the delivery of your chair. Due to the fact that every one of our chairs is hand-made bespokely in our own factory, it is difficult for us to give a set delivery date until the production of the chair is almost complete. On the date of delivery, we always try our utmost to deliver our products within the stated time frame, however sometimes due to matters beyond our control, delays can sometimes occur. In this case, our installers experienced a vast amount of traffic on route, which of course caused the arrival of your chair to be an hour beyond schedule. Once again we are very sorry about this and we do hope you understand why this occurred. Thank you once again for your custom, we hope you enjoy comfort from your new riser recliner for many years to come. Kind regards, Willowbrook Mobility Direct
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MC
Mr David Charles
5 years ago
Pirkimo data: 27/11/2019
Ką Mr David Charles sakė apie Willowbrook Mobility Direct:
The hand sets for the the massager were not delivered with the bed. I keep calling to get them delivered and installed. The discrepancy was not reported by the person installing the bed and no one...

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Mr Charles, Thank you for taking the time to leave us your feedback, this means a great deal to us. We are sorry to hear that you are unhappy with the service you feel that you have received from us, and we can confirm that this is very much unlike our usual high level of service. After checking on our system, we can see that your handset will be delivered to you as soon as possible. If you have any further queries please do not hesitate to contact us on 0800 854 330 and ask for our customer services department. Kind regards, Willowbrook Mobility Direct
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MW
Mr Wilson
5 years ago
Pirkimo data: 29/11/2019
Ką Mr Wilson sakė apie Willowbrook Mobility Direct:
Delivered two days after original planned date. Not good customer consultation on delivery by the deliveryman.
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Mr Wilson, Thank you for taking the time to leave us your feedback, this means a great deal to us. We are very sorry to hear that you are unhappy with the experience that you feel you have had with us, and that you aren't very happy with your sofa. We can confirm that this is absolutely not like our usual high level of service. After looking on our system we can see that one of our engineering managers is coming to visit you today to take a look at your chair, and we are certain that your issues will be resolved as soon as possible. Kind regards, Willowbrook Mobility Direct
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MJ
Mr Frank Jarrett
Horstead Norfolk
5 years ago
Pirkimo data: 26/11/2019
Ką Mr Frank Jarrett sakė apie Willowbrook Mobility Direct:
Unsatisfactory
When you measured me I was assured that it would be long enough for my legs, the thing was built for a pygmy, I was also assured that it would perform as well as my old recliner. I can NOT recommend...

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Mr Jarrett, Thank you for taking the time to leave us your feedback, this means a great deal to us. We are sorry to hear that you are unhappy with the size of your chair. We can assure you that this is very much unlike our usual high level of service. We understand that a member of our engineering team has now been out to visit you, and that this issue is now being resolved. Kind regards, Willowbrook Mobility Direct
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MH
Mr Robin Higham
Coppull, Lancs
5 years ago
Pirkimo data: 27/11/2019
Ką Mr Robin Higham sakė apie Willowbrook Mobility Direct:
Disappointed
The two men were both cheerful” but I was disappointed with the way they left my spare bedroom. I am in a wheelchair and when I was told that they would move my existing bed upstairs, I assumed that...

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Robin, Thank you for taking the time to leave us your feedback. We are really sorry to hear that you are unhappy with the experience that you feel you had with us. We can confirm that this is very much unlike our usual high level of service. We have passed your comments on to the relevant members of our team and can assure you that this will be investigated. We hope that aside from this you are pleased with your new adjustable bed. Kind regards, Willowbrook Mobility Direct
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Patikimas klientas
5 years ago
Pirkimo data: 11/11/2019
our chair is a swivel adequate but not so comfy backrest big headrest hard
demo chair very comfortable well demonstrated by salesmen.
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Customer, Thank you for taking the time to leave us your feedback! We are pleased to hear that you are pleased with your California swivel chair. We are sorry to hear that you are not finding your recliner very comfortable. We always recommend using your chair for a few weeks as sometimes they can take some getting used to. However, if after this time you are still unhappy, please do not hesitate to contact our customer services team on 0800 854 330 and they will be more than happy to assist you. Kind regards, Willowbrook Mobility Direct
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Apie „Willowbrook Mobility Direct“
Providing quality, bespoke, mobility products across the UK, Willowbrook Mobility Direct offer electric riser recliner chairs and adjustable beds at affordable prices. From relaxing at home or getting a better night's sleep, we're here to help you make the most out of your life at home.
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Mercury House, Kingswood road, Hampton Lovett, Droitwich Spa, Worcestershire, WR9 0QH, United Kingdom
Kodėl verta pasitikėti „Feefo“ atsiliepimais?

Apie „Willowbrook Mobility Direct“
Providing quality, bespoke, mobility products across the UK, Willowbrook Mobility Direct offer electric riser recliner chairs and adjustable beds at affordable prices. From relaxing at home or getting a better night's sleep, we're here to help you make the most out of your life at home.