„Wendy Wu Tours“ apžvalgos

Welcome back after yet another fantastic adventure with us on the Mongolia and Naadam Festival tour! We truly thank you for your on-going praises and support. We are also gratified to hear that you have had such a great time - evident from such a poetic summary written to exemplify your time in Mongolia once again. Looking forward to receiving great pictures of your time away and wishing you a fantastic trip on your next tour booked with us on the Harbin Snow & Ice Festival tour in February! Kind regards, Shanice

We would like to thank you for writing back with your constructive comments from your time on tour with us. In regards to your local guides, depending on the distance between the cities you might find that your guide will accompany you between such short lengths. This is why you had fewer guides in India as appose to when you went away on tour in 2013 to China. It is disappointing to hear that you did not feel as if this particular tour was value for money. We hope you can appreciate that the costs vary from country to country, and we do our upmost by working closely with our suppliers to ensure that our customers get the best possible deals when they book with us. Please note that we have also recorded your comments regarding your experience on your aircraft. We are apologetic to hear that it did not meet expectations. We are pleased to see that overall you have rated both the service and product as good and we hope to welcome you back with Wendy Wu again at some point in the future. Kind regards, Shanice

Good morning. We posted these forms to your address yesterday so you should receive them in today's post. We will also email you a copy. We are disappointed to hear that you feel as if the service in regards to this has not met your expectations. Wishing you a pleasant trip on tour with us to Vietnam & Cambodia, where we welcome your feedback upon your return. Kind regards, Shanice

Welcome back from your 'China Delights' tour. We are really happy to hear that you have had such an enjoyable experience, enhanced by your guide Jason! It has pleased us greatly to also find out that you enjoyed the attractions set on your itinerary. We offer a fantastic range of tours visiting a great number of magnificent and world-renowned sites - each tour allows customers to take away a new experience every time they visit China so we hope to welcome you back in the near future to see more! Kind regards, Shanice

Thank you for posting your comments following our recent correspondence regarding your situation. As discussed during our telephone conversations and emails, experiences such as this are extremely rare as demonstrated with other purchases made within your group without incident but, we take such situations seriously and appreciate this would have been a distressing time for yourself. As previously mentioned, although we cannot take responsibility for the purchases our passengers make, we will always help get to the bottom of any queries or disputes bought to our attention and assist our passengers the best we can. Please rest assured that we have spent numerous hours investigating the circumstances surrounding your purchase and have managed to secure a receipt from the Silk factory which was signed at the time of purchase which we have previously sent over to you. Although we have contacted the shop for a breakdown of the costs, we have been unable to obtain this. We are sure you can appreciate that we would not be in a position where personal purchases made by our passengers, can be sent to us for our care and responsibility. Alternatively, we have recommended you arrange a reputable courier service to return your items. Both the U.K and our China office have been happy to help facilitate clarification into your purchase and further to this, a refund as agreed by the silk factory following your uncertainty about details of your purchase. We sincerely regret your feeling of disappointment, as we feel we have tried our utmost best to support you with your grievance and remain available to advise and assist you further. Experiences such as these are very rare for our customers as feedback is generally positive regarding experiences on tour and shopping opportunities offered. Regardless of this, we have duly noted your current and previous comments and placed them on file where we will closely monitor future comments and experiences from our passengers in relation to the shopping opportunities offered. If we can provide any further assistance, please feel free to contact us. Kind regards, Junior

Thank you for booking with Wendy Wu Tours and for your note of thanks to our agent Arti - we are sure it will make her day when we pass this on! If you have any queries before your tour with us next year then please do not hesitate to contact our operations team. Kind regards, Shanice