Bottles leaked and my emails for replacements have been ignored
krissy
Vapoholic
3 years ago
Hi Lindsay, thank you for your review. I apologise for the experience you had with us last year, I can assure you that we were not ignoring you! The reason why our response was late when you emailed us was due to the backlog that we had, as there were issues with Royal Mail delivering parcels on time and a lot of our customers had emailed in. However, I can see that your replacement was delivered to you on the 29th of November, albeit late. If you need assistance in the future, please don't hesitate to call us on 0161 273 8216. Alternatively, you can email us at hello@vapoholic.co.uk. Thank you
Another great order from vapoholic,my go-to company for all my e liquid with a huge variety of liquids at great prices you won't be disappointed, orders are always very well packed and on time...
Paid for a 2 day delivery service took 10 days. Nicotine which comes with the liquid has an over powering taste which wipes the flavour I bought out.
krissy
Vapoholic
3 years ago
Hi Daniel, thank you for leaving your review. I'm sorry to hear that you aren't satisfied with the product you ordered from us. During the time that you had made the purchase, Royal Mail had begun to strike which caused delays with receiving parcels for a number of our customers. However, this shouldn't happen in the near future with regard to the delays. In terms of the overpowering taste, if you can please email us at hello@vapoholic.co.uk or call us on 0161 273 8216, we can have this investigated to see what went wrong with the flavour. Thank you
10 days after placing my order I still haven't received my item!!! This isn't the first time either. Maybe best to use a different delivery service !!
krissy
Vapoholic
3 years ago
Hi there, thank you for your review. I apologise for the delay in receiving your parcel, this shouldn't happen in the near future as we are trying to implement more delivery services so that our customers can choose who delivers their parcel. If you need any further assistance in the near future, please contact us at hello@vapoholic.co.uk or call us on 0161 273 8216. Thank you
Pirkimo data: 27/11/2022
0
Bendrinti
SD
Sam Day
3 years ago
Ką Sam Day sakė apie Vapoholic:
Usually this site is great. But currently I’m still waiting to receive an order that was dispatched on the 24th of November and customer service is unresponsive.
krissy
Vapoholic
3 years ago
Hi Sam, thank you for leaving your review. I'm sorry to hear that your order took some time to reach you! After reviewing this, I can see that you emailed us on the 5th Dec asking what has happened to your order. My colleague responded to you and explained that due to Royal Mail strikes, it was taking a bit longer to be delivered. We then sent you an email on the 19th Dec, which is when your order was delivered. I understand that it's not ideal for an order to be delayed like this, and we are implementing some more delivery services into the business so that it prevents orders from being delayed in the near future. I can assure you that we weren't ignoring you or anything like that, we were backlogged back when you emailed us due to the delays with orders. If in the future you need our assistance, please don't hesitate to contact us. Thank you
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