Disappointed with courier - was out at time of delivery so they literally chucked the packages over a 6 foot gate and left them. Luckily no damage to cases but packaging was in a state and they had...
Skaityti daugiau
Tripp
Tripp
13 years ago
Good Morning,
Thank you for taking the time to complete this feedback.
I'm very sorry to hear about your experience with Yodel although we generally have a very high success rate with them and experience minimal issues, this obviously wasn't the case in your instance.
It is always disappointing to hear an instance where a customer has been caused so much inconvenience and we sincerely apologize for this. Any feedback given allows us to continually review our services and ensure that we are providing the best product and service at all times so we appreciate you taking the time to let us know of your issues. I have passed your feedback on to our couriers as this is not acceptable.
My apologies again for any inconvenience caused and please let me know if there's anything further I can do to help.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
The delivery agent left the suitcase outside my front door whilst I was out so anyone could have stolen it.
Tripp
Tripp
13 years ago
Good Afternoon,
Thank you for taking the time to leave feedback with regards to this matter.
I'm so sorry to hear that your parcel was left in this manner where it could have been intercepted or damaged and also that no card was left to inform you of this.
I have passed your feedback on to our couriers as this is not acceptable at all.
I hope that this will not deter you from ordering with us in the future and if there's anything further that I can do to help, please do not hesitate to contact me.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
I cannot praise you enough for the speedy and reliable service that you offer. I had to take my first suitcase back because it was scratched - but Tom at Debenhams Merry Hill was efficient and...
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Tripp
Tripp
13 years ago
Thank you for taking the time to complete this feedback and we will be sure to pass your praise on to Tom at Merry Hill.
Kind regards,
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.