Was told on 3 occasions my luggage was being delivered and it still hasn't arrived and I bought it specifically for a weekend away. I now have to go and buy another one. They need to change their...
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Tripp
Tripp
13 years ago
Good Afternoon,
Thank you for your feedback.
From looking at your tracking information on the Yodel website I can see that there was some initial problems with locating your address so we did contact you for some additional instructions which were passed on. Unfortunately the courier was unable to deliver to you as promised on 2 more occasions. I sincerely apologize for this, I have made complained to the courier and asked for the reason for this failure.
Please be assured that the vast majority of our deliveries are made with no issues at all, and it is only a very small percentage of deliveries that we have issues with. I'm just sorry on this occasion that it was your parcel.
We do take all complaints of this nature seriously and appreciate any feedback given to ensure that we are providing the best possible service.
I understand that you no longer wish to keep the case as you have replaced it. Please email me if you would like us to book a collection, alternatively if it is convenient you can take it to any Debenhams store with a Tripp concession for a refund.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.