Good Morning,
Thank you for your email. We have a 5 year guarantee on all of our items which covers any sort of manufacturing fault.
Once your case has been looked at and a manufacturing fault confirmed we will swap your case for you.
I will contact you privately to discuss this further.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
Atsiliepimai apie gaminius
Pirkimo data: 06/05/2013
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
13 years ago
First class service. Would not hesitate to recommend.
My parcel has gone missing thanks to Yodel. Tripp have to stop using them as couriers.
Tripp
Tripp
13 years ago
Good Morning,
Thank you for your feedback.
We were unaware that you were having issues with your delivery. I will contact you privately to discuss this further.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
Patikimas klientas
13 years ago
Parcel got lost by Yodel and I was given the runaround, but Tripp's customer service staff were extremely helpful in finding out what had happened, contacting me very quickly and keeping me informed. So nice to receive personal and courteous customer service. Product was well-packaged when I at last received it, and I am looking forward to testing it out.
However, I would avoid using any company in future which uses Yodel as their delivery company, so if I was to buy from Tripp again, I would probably go directly to Debenhams.
Only hitch was some companies do not understand the use of the / symbol between numbers, in Scotland, to denote the building / flat no. therefore my delivery was delayed, but only by one day....
Excellent communication. I stupidly thought my second suitcase hadn't been delivered, but the customer service team got in touch very quickly and let me know it was inside the larger one! Great...
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.