The company service was good. But because they used Yodel as their courier service, I graded them as poor. The delivery took a lot of my nerves and time. I strongly recommend "Tripp" uses a different...
Skaityti daugiau
Tripp
Tripp
13 years ago
Good Morning,
Thank you for your feedback.
I'm very sorry to hear that you had issues with the delivery courier which delayed your parcel.
I have passed on your feedback to the service centre as there does seem to have been an unnecessary delay on your delivery which I sincerely apologize for. We do find that our deliveries are 98% successful and it is a very small percentage that are problematic. Ideally we would like to minimize these unsuccessful deliveries and ensure that they are dealt with as swiftly as possible and we do appreciate that it can take longer than it should to rectify any issues.
I am pleased that you are happy with your product, please let us know if there's anything further I can do to assist you in the future.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
I have been boring all my friends by constantly telling them about the fantastic customer service I had. I had a query e mailed Tripp and got a reply back almost immediately! How I wish every...
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.