Hello,
Thank you for your feedback.
We are very sorry to hear of your experience with Monterey Hotel. We would like for you to reach out to our Customer Service Team to discuss your feedback further to look into these concerns.
Our Customer Service Team can be reached at 1-877-665-0000. We have agents available Monday through Sunday, 9am to 9pm ET.Thank you,
Elicia
The Travelzoo Team