„TravelUp“ apžvalgos

we apologies for this unpleasant experience of yours with Travelup. It’s a shame that our customer service representatives (5 in total) could not able to assist you with your issues and you were then delayed in receiving your E ticket. The third party payment confirmation is normally done to assure that the payment is made through correct channel however not following up for this is unprofessional and anyone would get annoyed. I would again apologies for the rude and unprofessional behavior of my colleague and we would definitely take this up with the team as its not an Acceptable Behavior. Kindly be rest assured that this feedback of yours will be taken in account and will not be ignored. Thanks again for providing us with your feedback so that we make sure that we are giving the best possible service and are not delivering unpleasant and rude service to our customers. In case if you still wish to speak to me regarding this incidence or regarding any of the staff in particular , feel free to contact call me on 0118955 6473. In case if you like the deals that we offer and would like to book with us and give us another chance , you can come back to me and I would keep up to my words and not only provide you with the best possible offer but with a much better customer service. Regards Ken Manager d:0118 955 6473 www.travelup.co.uk