„TravelUp“ apžvalgos

Good morning, Mrs. Sudha, We are very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration caused. We understand how disappointing it must have been to face long waiting times when trying to reach our Customer Support team, as well as delays in receiving your e-ticket and issues related to the handling of your special service requests. This is not the level of service we aim to provide, and we regret that your experience did not meet expectations. Please note that e-tickets are issued following airline processing and system confirmation, and special service requests are submitted directly to the airline as per their procedures. However, we fully acknowledge your concerns regarding delays and communication gaps, and we are very sorry for any inconvenience caused as a result. Your feedback regarding response times, ticket issuance delays, and request handling has been taken seriously and will be reviewed internally as part of our ongoing efforts to improve our service standards. We sincerely apologise once again for the inconvenience caused and thank you for taking the time to share your experience. Regards, TravelUp

Good morning, Mr. Shah, Thank you for your wonderful 5-star review. We’re delighted to hear that you received excellent service from our team. Your support is greatly appreciated, and we look forward to assisting you again in the future. Regards, TravelUp

Good morning, Mrs. Poppla, We are very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration caused. We completely understand how disappointing it must have been to experience such long waiting times when trying to contact our Customer Support team, as well as the difficulty you faced when attempting to make changes to your booking. We also regret to hear that the interaction you had with our team member did not reflect the level of professionalism and service we aim to provide. Please be assured that your feedback regarding call waiting times and the handling of your request has been taken very seriously and will be reviewed internally as part of our ongoing efforts to improve our customer service. We sincerely apologise once again for the inconvenience caused and thank you for taking the time to share your experience. Regards, TravelUp

Good morning, Mrs. Fawad, Thank you for your wonderful 5-star review. We’re delighted to hear that you found our service reliable and were pleased with the great prices available. It’s fantastic to know that you’ll be booking your next holiday with us, and we truly appreciate your continued trust and support. We look forward to assisting you again soon. Regards, TravelUp

Good morning, Mr. Davies, We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused throughout this process. We fully understand how upsetting it must have been to deal with a cancelled flight and then experience significant difficulty in reaching our Customer Support team, including long hold times and calls being disconnected. We also regret that your emails were not responded to in a timely manner. Please note that once a flight is cancelled by the airline, refunds are processed in line with airline policies and payment provider procedures. However, we completely appreciate that the delays and communication issues you experienced fell short of the service standards we aim to provide. We are sorry to hear that you had to escalate the matter through your payment provider to receive your refund, and we understand how frustrating this situation must have been for you. Your feedback regarding contact delays, communication, and overall handling has been taken seriously and will be reviewed internally as part of our ongoing efforts to improve our customer service. We sincerely apologise once again for the inconvenience caused and thank you for taking the time to share your experience. Regards, TravelUp

Good afternoon, Thank you for taking the time to leave your feedback. We’re very sorry to hear that you were disappointed with your experience using our website. We understand how frustrating it can be when a booking platform does not meet expectations, and we sincerely apologise for any inconvenience caused. Your comments have been noted and will be shared with the relevant team as we continue working to improve our website and overall customer experience. We appreciate your feedback and thank you for bringing this to our attention. Regards, TravelUp

Good afternoon, Mr. Hassan, Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your baggage allowance and the difficulties you faced when trying to contact our customer support team. We understand how frustrating and concerning this must have been, particularly when you believed a different baggage allowance had been included in your booking confirmation. We also sincerely apologise for the long wait times on our phone lines and the delay in responding to your emails, which clearly added to your frustration. We would like to reassure you that we take all customer concerns seriously, including any discrepancies in booking details. Your comments have been noted and will be shared with the relevant teams for review and investigation. We appreciate you bringing this matter to our attention and regret the inconvenience and distress caused during your experience. Regards, TravelUp

Good afternoon, Thank you for taking the time to leave your feedback. We’re very sorry to hear that you were disappointed with your experience and that you felt unsupported during your booking journey. We understand how frustrating this must have been, and we sincerely apologise that our service did not meet your expectations. This is certainly not the experience we aim to provide to our customers. Your comments have been noted and will be shared with the relevant teams as we continue working to improve our customer support and overall service experience. Thank you again for bringing your concerns to our attention. Regards, TravelUp

Good evening, Mr. Palfreyman, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service very good and appreciated the clear and timely communication throughout your booking experience. It’s also wonderful to know you found our pricing competitive. Your continued support means a great deal to us, and we look forward to helping you with your future flight bookings. Regards, TravelUp

Good afternoon, Mr. Cud Joe, Thank you for taking the time to share your feedback. We’re deeply sorry to hear about the distressing experience you encountered, especially given the circumstances surrounding your travel for your father’s funeral. We completely understand how upsetting and stressful it must have been to arrive at the airport and discover there was an issue with your ticket, resulting in additional expense and disruption to your journey. Please accept our sincere apologies for the frustration and inconvenience caused during such a difficult and emotional time. Your comments have been noted and will be shared with the relevant teams for further review and investigation. We truly regret the impact this experience has had on you and appreciate you bringing this matter to our attention. Regards, TravelUp