„TravelUp“ apžvalgos

Good evening, Mr. Dutta, We’re very sorry to hear about your experience and are disappointed to learn that you feel this way about our service. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to understand what went wrong and assist you further. Please kindly contact us from your registered email address at admin@travelup.com with your booking details so that we can investigate this matter for you. We would also like to extend our sincere apologies for any delay in responding and for the inconvenience this situation may have caused. The recent unrest in the Middle East has created an unprecedented disruption, and we are currently experiencing exceptionally high volumes of enquiries. Our teams are working tirelessly, handling countless tickets each day, and we greatly appreciate your patience and understanding during these challenging circumstances. Regards, TravelUp

Good afternoon, Ms. Lawson, We are deeply sorry to hear about your experience and sincerely apologise for the distress and frustration this has caused, especially during such a difficult time. We completely understand how stressful it must be to try to modify your travel plans under these circumstances and regret that you were unable to get timely assistance via phone or email. This is certainly not the level of service we aim to provide, and we take your concerns very seriously. We have checked the record and can see that your email had already been responded to, and your updated e-ticket was shared with you. However, we appreciate your feedback regarding the conflicting information on our website and app, and the difficulty in clarifying check-in procedures with our team. Please rest assured we are reviewing how we communicate these details to make them clearer and more consistent in the future. We truly value your patience and understanding and are grateful that you took the time to share your experience, as it helps us improve our service. Regards, TravelUp

Good evening, Ms. Hendry, Thank you for taking the time to share your feedback. We are very sorry to hear about the changes to your flight itinerary and the difficulties you and your travel companion experienced when trying to get this resolved. We completely understand how frustrating it must have been to receive a revised itinerary that did not meet your expectations, and to then face challenges contacting us for support. We sincerely apologise for the long waiting times on our phone lines and for the inconvenience caused by the call being disconnected. This is certainly not the level of service we aim to provide. We would also like to extend our sincere apologies for the delay in responding and for any inconvenience this situation has caused. The recent unrest in the Middle East has created an unprecedented disruption, and we are currently experiencing exceptionally high volumes of enquiries. Our teams are working tirelessly, handling countless tickets each day, and we greatly appreciate your patience and understanding during these challenging circumstances. Please note that schedule changes are sometimes made directly by the airline, and while we do our best to assist, certain options may vary depending on the ticket conditions and airline policies. However, we regret that we were unable to support you more effectively in this instance. We would welcome the opportunity to review your case further and assist where possible. Please contact us from your registered email address at admin@travelup.com with your booking details. Regards, TravelUp

Good afternoon, Mrs. Knighton, Thank you so much for your wonderful 5* review. We’re delighted to hear that you found our customer service excellent and appreciated the flight notifications. Your kind words mean a lot to our team, and we look forward to assisting you again in the future. Regards, TravelUp

Good evening, Mr. Rutledge, Thank you for your feedback. We are truly sorry to hear about your experience and understand how frustrating and concerning this situation must be for you, particularly given the lack of communication you have described. Please accept our sincere apologies for the delay in responding and for any distress this has caused. This is certainly not the level of service we aim to provide, and we completely understand how important it is to receive timely updates when dealing with travel arrangements. We would like to extend our sincere apologies for the delay in responding and for any inconvenience this situation has caused. The recent unrest in the Middle East has created an unprecedented disruption, and we are currently experiencing exceptionally high volumes of enquiries. Our teams are working tirelessly, handling countless tickets each day, and we greatly appreciate your patience and understanding during these challenging circumstances. We are sorry to hear that you feel your concerns have not been addressed and that you are considering further action. We would genuinely welcome the opportunity to review your case and assist you in resolving this matter as quickly as possible. We need we have applied the refund for the flights and would request you follow up with the refund in 7 to 8 weeks. We thank you for your patience. Regards, TravelUp

Good afternoon, Mr. Axiaq, Thank you for your kind feedback and 5* review! We’re pleased to hear you found our service informative and helpful. We look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Sutherland, Thank you for sharing your detailed feedback. We’re glad to hear that, despite gate and flight number changes, your journey went smoothly and without significant delays. It’s great that the suspension of the new EES system in Paris and the system issues at MNL T3 worked in your favour, allowing for a rapid customs process. We also appreciate your comments about airport queuing. We understand that can be frustrating, and we hope that future travel experiences are even smoother. Thank you again for taking the time to provide such helpful insights. Regards, TravelUp

Good afternoon, Mr. Nicholls, We would like to extend our sincere apologies for the delay in responding and for any inconvenience this situation has caused. The recent unrest in the Middle East has created an unprecedented disruption, and we are currently experiencing exceptionally high volumes of enquiries. Our teams are working tirelessly, handling countless tickets each day, and we greatly appreciate your patience and understanding during these challenging circumstances. We are very sorry to hear about your experience trying to reach our customer service line and for the stress caused by the long wait and being cut off. We also regret that the connecting flight in New York created additional pressure due to the short layover time. We completely understand how frustrating this must have been, especially so close to your departure. Please be assured that we are reviewing these situations carefully and continue to work on improving communication and support for all our customers during these challenging times. Your feedback is invaluable and will help us enhance the experience for future travellers. Regards, TravelUp

Good evening, Ms. Campbell, Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced when trying to access your booking and the lack of response to your email. We understand how concerning this must have been and sincerely apologise for the inconvenience caused. We also regret the confusion regarding your ticket status and seat allocation. Please note that seat assignments and standby status are determined directly by the airline based on availability and fare conditions. However, we appreciate that this may not have been clearly communicated, and we apologise for any uncertainty this created. We would also like to extend our sincere apologies for the delay in responding and for any inconvenience this situation has caused. The recent unrest in the Middle East has created an unprecedented disruption, and we are currently experiencing exceptionally high volumes of enquiries. Our teams are working tirelessly, handling countless tickets each day, and we greatly appreciate your patience and understanding during these challenging circumstances. We truly value your feedback and are working to improve both our communication and customer support to prevent similar experiences in the future. Regards, TravelUp

Good evening, Ms. Calinawan, Thank you for sharing your feedback. We are very sorry to hear about your experience when trying to contact our customer service team. We understand how frustrating it must have been to wait in a long queue, only for the call to return to the queue again. Please accept our sincere apologies for this inconvenience. This is certainly not the level of service we aim to provide. We would also like to extend our sincere apologies for the delay in responding and for any inconvenience this situation has caused. The recent unrest in the Middle East has created an unprecedented disruption, and we are currently experiencing exceptionally high volumes of enquiries. Our teams are working tirelessly, handling countless tickets each day, and we greatly appreciate your patience and understanding during these challenging circumstances. Please drop an email at admin@travelup.com, so we can assist. Your feedback is very important to us, and we are actively working to improve our systems and reduce waiting times for our customers. Regards, TravelUp