„Traffic People“ apžvalgos

Thank you for your feedback. As mentioned in the email conversation with my colleague, we do offer free UK returns, which is the free postage returns label that you are provided with when creating your return through our Royal Mail portal. The £3.95 is the amount that we charge for UK standard delivery, so is therefore not refunded with your return. At no point during the email exchange was it mentioned that we as a brand deduct the delivery fee if the returned items are deemed unsuitable, so we do apologise if there was any confusion regarding this. If any items are returned to us in an unsuitable condition, we will always get in contact with the customer to inform them and discuss the issue further. Your return was deemed suitable with no issues, so your refund was processed promptly by our team. We apologise that you were unhappy with the conclusion of the email exchange and that this information was not clear to you. I will pass this feedback on to our team to see if this information can be made clearer in the future to prevent any further confusion. All information regarding our returns process can be found on our returns page: https://trafficpeople.co.uk/pages/returns

Thank you very much for your feedback. We're so glad to hear that you were informed well about the item restocking so that you were able to purchase. We hope you enjoy wearing your new TP skirt!