Thank you for your feedback,
It was good to speak to you on the telephone today and get more detailed information. I am sorry to hear that, after our technicians had failed to find any issue when you initially returned the car to us, you haven't involved us in the process of trying to resolve this fault any further. Although I can see your point of view it is frustrating to find that you're unhappy with our service when you haven't realty given us a proper opportunity to help you.
As promised on the phone we will gladly have another look at your car, see if we can now replicate the fault and try to assist you in resolving it. I look forward to speaking to you soon,
Regards
James, Trade Centre Hull.
