Great tour. It really was an active tour, both during the day and at night.
The guide they provided was the best we've had. The hotels were great, esp the breakfast. We had a blast.
Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review, William! We really appreciate you taking the time to let us know how much you enjoyed your tour, and that you were happy with your tour guide. We hope to see you again on a Tomato Travel tour!
Atsiliepimai apie gaminius
Chloe
Tomato Travel
5 years ago
We agree, William. Kyoto is one of the best cities in Japan to explore by bike and the mountains offer some truly fantastic hiking trails. We're so happy to hear you enjoyed your tour with us. Thank you for your positive review!
Very good communication. Well organised travel schedule. Excellent accommodation very close to train stations.
Chloe
Tomato Travel
5 years ago
Thank you so much for your positive review! We're so happy to hear that you enjoyed your Tomato Travel holiday and that our services met your expectations.
We hope to see you again on a Tomato Travel tour! Have a wonderful day.
We absolutely loved the self guided tour. So many Japanese people were very helpful. All the hotels were lovely and spotless. The toilets were tricky at first but we ended up finding them a joy to...
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Chloe
Tomato Travel
5 years ago
Thank you for taking the time to leave us such a positive review, David! We're truly happy to hear that you and your partner enjoyed your Tomato Travel tour. We couldn't agree with you more - central Japan is a truly beautiful part of the country, and travelling by shinkansen is an excellent way to see the countryside.
We hope to see you again on a Tomato Travel tour. Have a lovely day!
Service was very good but tour let down by hard sell every venue like the pearl market jade tea plantation. Would have expected tour and explanation of the tea plantation instead we were taken to a...
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Chloe
Tomato Travel
5 years ago
Thank you for taking the time to send us your feedback, Jacqueline. We always appreciate hearing from our customers, and we are happy to hear that you enjoyed your tour and the service provided by Tomato Travel.
However, we are sorry to hear that there were some aspects of the tour that you did not enjoy. We are always striving to improve the quality of our services, and we cannot do that without honest feedback from guests such as yourself. We will take your feedback on board and use it to improve our tours.
Thank you once again for your comments and have a lovely day.
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0
Bendrinti
GG
Graham Eric Green
5 years ago
Pirkimo data: 16/08/2019
Ką Graham Eric Green sakė apie Tomato Travel:
The office and the tomato tour guides were very good
Chloe
Tomato Travel
5 years ago
Thank you for your feedback, Graham! We are happy to hear that you had a good experience with us.
We hope to see you again on a Tomato Travel tour!
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Chloe
Tomato Travel
5 years ago
We appreciate you taking the time to leave us feedback, Graham. We use our guests' feedback to further develop our tours and services, and we will take your comments on board and use it to improve.
Thank you and have a lovely day.
Tomato travel staff were very good to deal with. Although i am in NZ they contacted me immediately when i had concerns and were easy to deal with.
Chloe
Tomato Travel
5 years ago
Thank you for your feedback, Deidre! We are so pleased to hear that you had a pleasant experience with our team members. We will make sure our Reservations staff receive your feedback.
Have a wonderful day.
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Chloe
Tomato Travel
5 years ago
Thank you for taking the time to provide us with your feedback, Deidre. We are always striving to improve our products and services, and we can't do that without honest feedback from our customers. We will take all of your comments on board and use them to improve the quality of our tours.
Thank you once again and have a nice day.
I had Team contact several times. Everyone acted respectfully and professionally to help.
The Tour was just 1st class.
The Guides fun and knowledgeable.
The accommodation just fabulous and...
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Chloe
Tomato Travel
5 years ago
Thank you so much for your feedback, Graeme! We are so happy to hear that you and your friends all enjoyed your tour with us, and that we were able to provide life-long happy memories for you all.
Thank you, from all the team at Tomato Travel.
Cancelled flights were rebooked fast and no hassles, so that was good.
Email comms could have been a little better and faster.
My wife dealt with them mainly, but she thinks service was good.
Chloe
Tomato Travel
5 years ago
Thank you for your feedback, Mike. We are happy to hear that you and your wife had an enjoyable experience with us.
We understand that our email communications could use some improvement, and we thank you for bringing this to our attention. We are always striving to improve every aspect of our business, and we appreciate you taking time to provide us helpful feedback.
We hope that we will see you again in the future on a Tomato Travel tour.
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Chloe
Tomato Travel
5 years ago
Thank you for taking the time to provide us with this feedback, Mike. We really appreciate it when our customers can provide honest feedback for us so that we can use these comments to improve our products and services.
Thank you once again for your feedback. Have a nice day.
0
Bendrinti
Patikimas klientas
5 years ago
Pirkimo data: 16/08/2019
I thought the initial organisation of the tour was good. The itinerary was good and definitely value for money. However there were some downsides in delivery by the tour guides
Chloe
Tomato Travel
5 years ago
Thank you for taking the time to send us feedback! We're happy to hear that you enjoyed your holiday with us.
However, we are sorry to hear that there were some downsides to your trip regarding your tour guide. We are always endeavouring to improve wherever we can, and we cannot do that without honest feedback from customers like yourself.
Thank you again for your comments, and we hope to see you on a Tomato Travel tour again in the future.
We loved every moment of our Tomato Travel tour of Japan. Our accommodation, our tour guide, our fellow tourists and the wonderful sights we were taken to. We enjoyed the professionalism of this...
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Amy Robinson
Tomato Travel
5 years ago
Thank you Patricia for your comment! We are glad that you loved every moment with us as your tour operator. We hope you could discover a new love for Japan or something about Japan. We would love it if you could recommend us to others and we can help them have an excellent Japan experience!
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Amy Robinson
Tomato Travel
5 years ago
Thank you for your comments. We will pass your lovely comments to our tour guide Yumi and glad you could discover everything Japan has to offer!
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