From time of booking till the end of holiday it was well organised and professional. Only wish it was a small group but our bus had wonderful people. Keiko was a warm friendly and knowledgeable...
Skaityti daugiau
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Christine. We are so happy to hear that you enjoyed your Tomato Travel tour!
Chloe
Tomato Travel
6 years ago
And thank you very much for that wonderful photo! We're so happy that you got to see Fujisan peeking out from the clouds.
Atsiliepimai apie gaminius
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Christine. We really appreciate you taking the time to let us know your thoughts, and we are so happy to hear that you enjoyed your trip with us. We hope to see you again!
Pirkimo data: 15/11/2019
0
Bendrinti
BL
BLAKE
Patvirtinta „Feefo“
6 years ago
Ką BLAKE sakė apie Tomato Travel:
Very friendly. Happy with there service
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Blake!
Atsiliepimai apie gaminius
Chloe
Tomato Travel
6 years ago
This is one of the things that surprises a lot of people - Japan is an incredibly clean country, and there is a great sense of social awareness here. We're glad to hear you enjoyed your Tomato Travel tour, Blake!
Pirkimo data: 17/11/2019
0
Bendrinti
BR
Brendon
Patvirtinta „Feefo“
6 years ago
Ką Brendon sakė apie Tomato Travel:
We found the staff easy to deal with and all questions raised were answered promptly.
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Brendon!
Atsiliepimai apie gaminius
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Brendon! We look forward to seeing you again on a Tomato Travel tour. Have a lovely day!
Loved the trip, the scenery and items of interest, the guide was lovely, very friendly, obliging, very caring and very helpful, however her command of English was not good, we lost about 50% of what...
Skaityti daugiau
Chloe
Tomato Travel
6 years ago
Thank you very much for your review, John. We're happy to hear that you enjoyed your Tomato Travel tour!In regards to your other feedback, we will take this information on board and use it to improve our products for future guests.
However, we should note that many hotels in Japan are much smaller than what our Aussie guests are used to. While we completely understand that some of our guests may find these facilities small, this is the norm across the country.
We had never heard of Tomato Travel before but were pleasantly surprised with their efficient service, quick responses to any query we had & couldn't do enough for us. All the people on our tour were...
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Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Kay! We are so happy to hear that you enjoyed your holiday with Tomato Travel. We look forward to seeing you again!
Thank you for your positive feedback, Peter!We understand that you have already spoken with our Reservations team in regards to the issue with your transfer. If there is anything further at all that you would like to discuss, you can of course contact us at info@tomatotravel.com.
We hope to see you again on a Tomato Travel tour!
Pirkimo data: 06/10/2019
0
Bendrinti
ST
Stewart
Patvirtinta „Feefo“
Adelaide
6 years ago
Ką Stewart sakė apie Tomato Travel:
The quality of the guides, in particular Sam . She was outstanding and truly added to our overall experience and enjoyment
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Stewart! We often get a lot of positive feedback about our guides, and they are truly one of Tomato Travel's most valuable assets. Thanks again for letting us know about your experience.
There were a few issues that tried to address to you after my return, but Rebecca from the Reservations Team, either did not understand the issues or chose to gloss over or misunderstand them - I...
Skaityti daugiau
Chloe
Tomato Travel
6 years ago
Thank you for your feedback, Elizabeth.
We take great pride in attracting strong talent to our business, which includes our reservations team. Rebecca is one of our valued team members, and while we understand that there were some issues you found with your tour, Rebecca did address these in a detailed email sent on the 8th of November, 2019.
Please note that as per Rebecca's email, your concerns have already been passed on to our Japan team, and rest assured that your feedback will be used to improve our products for future guests.
Thank you again for taking the time to let us know your thoughts.
EL
Elizabeth
6 years ago
Thank you - Rebecca certainly did send a long email explaining what she thought appeared to be the issues - unfortunately she missed the point on 3 topics - Thank you for your response
Atsiliepimai apie gaminius
Chloe
Tomato Travel
6 years ago
Thank you for your feedback, Elizabeth. We really appreciate it when our guests take the time to let us know their thoughts and to provide helpful feedback so that we may improve our tours for future guests.
EL
Elizabeth
6 years ago
Thank you for your response
Pirkimo data: 05/10/2019
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 years ago
Excellent service from Keiko and bus drivers. Very punctual and considerate of her bus tourists. Lots of fun on the bus too.
it was great Hotels all in great locations and tour guide showed us where to go and how to get around. Her English probably needs a bit of polish but she was only new and hey my Japanesee is Zilch...
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Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Lorraine. Our tour guides are one of our most valuable assets and we hear a lot of positive feedback about them.
Atsiliepimai apie gaminius
Chloe
Tomato Travel
6 years ago
Thank you for your positive review, Lorraine. We are happy to hear that you came home with wonderful memories of your Tomato Travel tour.
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