Inspiring and empowering customers to read, learn, create and play
Paslauga
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
reitingai per pastaruosius metus
Rodomos visos 269,282 apžvalgos (-ų)
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Useless service
I didn’t
the whole of my order was cancelled
as they said they had problems in the warehouse,absolutely useless
Didn’t even offer to redo my order,instead cancelled it
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
MN
Michele Noach
Patvirtinta „Feefo“
GBR
9 months ago
Ką Michele Noach sakė apie The Works:
Fab books
Efficient, good value, fast delivery, lovely product.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
good service
very good
0
Bendrinti
DA
Dawn59
Patvirtinta „Feefo“
GBR
9 months ago
Ką Dawn59 sakė apie The Works:
Unbelievable Disappointed
I ordered alot of items on The Works on line and after waiting 3 weeks for them they decided that they were moving and there for i won't be getting my order yet!
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
KA
Kim Anderson
Patvirtinta „Feefo“
9 months ago
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Purchase made for grandchildren
Nice selection of items, quick delivery.
0
Bendrinti
SH
Sadia Hussain
Patvirtinta „Feefo“
GBR
9 months ago
Ką Sadia Hussain sakė apie The Works:
Good selection of books veey reasonably priced
Good selection of books and very reasonably priced
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Lost parcel
I never received my parcel, it got lost in transit. Had to call up and find out what was happening.
Donna Smith
The Works
9 months ago
Good morning,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Disappointing
Not good. It took 17 working days to receive the goods. Their promise to deliver within 10 working days (and even that is too long) was obviously not met. Not only that three of the six items...
Skaityti daugiau
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Very efficient service. Speedy delivery and reasonable prices.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.