Inspiring and empowering customers to read, learn, create and play
Paslauga
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
reitingai per pastaruosius metus
Rodomos visos 269,282 apžvalgos (-ų)
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Online Ordering Issue
I ordered a bundle online well advance of when I needed this. When I was notified that this had arrived in store I went to pick this up. Unfortunately they had sent the wrong amount, I had ordered 30...
Skaityti daugiau
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
RW
Rita Woolston
Patvirtinta „Feefo“
GBR
9 months ago
Ką Rita Woolston sakė apie The Works:
Whole order refunded. None delivered
Products not in stock and yet said they were available online. Evri damaged what was available so got a refund on all the items I ordered. I will think twice about ordering from them in future and...
Skaityti daugiau
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we were not been able to completely fulfil your order. Unfortunately the items were unavailable to pick as the order processed through the warehouse due to a technical error.
We are sorry that the remainder of your order was damaged at Evri, this has been passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Bendrinti
MF
Megan Findlay
Patvirtinta „Feefo“
GBR
9 months ago
Ką Megan Findlay sakė apie The Works:
Excellent service
Excellent and everyone is so friendly and will do anything to help you
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Love it
Always find something good value & exallent products. My Cheltenham store has the most helpful & friendly staff.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
0
Bendrinti
MB
Margaret Bailey
Patvirtinta „Feefo“
GBR
9 months ago
Ką Margaret Bailey sakė apie The Works:
Very good
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Not received
Not received item
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Pleasant shopping experience
Friendly helpful staff well laid out store plenty of bargains quality items makes pleasant shopping experience
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
No problem at all ,very good service.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Had one order lost, another cancelled and still not received the third attempt.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was cancelled and lost.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.