Inspiring and empowering customers to read, learn, create and play
Paslauga
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
reitingai per pastaruosius metus
Rodomos visos 269,282 apžvalgos (-ų)
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Poor timing and poor communication for click and collect order
Placed order beginning of November expecting it within the 10 working days. Then had to call and chase order only to be told they are moving warehouse and they do t know when it will be delivered. I...
Skaityti daugiau
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We apologise you did not receive an email confirming your order had arrived in store.
We will feedback your complaint to the store to ensure orders are clicked as arrived immediately.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
not happy
I waited for 2 weeks for my parcel which i am now told i not going to get. They have said they are refunding my money and i am still waiting for that.
Donna Smith
The Works
9 months ago
Good Afternoon,
Thank you for your feedback.
We apologise you did not receive your order.
We can confirm that a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Didn't recieve what i actually ordered and was offered a measly 10% discount as recompense
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that an incorrect item has been delivered to you.
Our records show that our customer service team issued a partial refund.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Good shop to but things from .
Rated low because my order had to be cancelled had to go in shop to buy my items after refund but overall never had a problem with works normally .would recomend works great value for money great...
Skaityti daugiau
0
Bendrinti
JG
Jacqui Goodall
Patvirtinta „Feefo“
GBR
9 months ago
Ką Jacqui Goodall sakė apie The Works:
Happy with home delivery
Easy to order and delivered to home address is excellent
0
Bendrinti
CR
Caz Rudd
Patvirtinta „Feefo“
GBR
9 months ago
Ką Caz Rudd sakė apie The Works:
Let down by Evri
Though I never received this order due to Evri, I had a swift reply and refund.
0
Bendrinti
ST
steve
Patvirtinta „Feefo“
GBR
9 months ago
Ką steve sakė apie The Works:
Good value
Every order was delivered on time and good value will use again
0
Bendrinti
WH
Wendy Hemmings
Patvirtinta „Feefo“
9 months ago
Ką Wendy Hemmings sakė apie The Works:
Fabulous company
Fabulous company
0
Bendrinti
SW
Sarah Wyllie
Patvirtinta „Feefo“
GBR
9 months ago
Ką Sarah Wyllie sakė apie The Works:
Orders not fulfilled
I never received my order so I was refunded. I have placed the order again and 7 days later no sign of this order and no tracking details if it has been dispatched so I have no idea if this will...
Skaityti daugiau
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has been delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 months ago
Absolutely ****
Zero stars .
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.