Inspiring and empowering customers to read, learn, create and play
Paslauga
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
reitingai per pastaruosius metus
Rodomos visos 269,282 apžvalgos (-ų)
Patikimas klientas
Patvirtinta „Feefo“
8 months ago
Customer response
Having to wait four weeks for a delivery, using evri which have returned my delivery to the works as it was damaged. Through email contact it hasn't been quick response for some and no response....
Skaityti daugiau
0
Bendrinti
WO
Winifred Orr
Patvirtinta „Feefo“
8 months ago
Ką Winifred Orr sakė apie The Works:
Happy customer
Always happy with the service and delivery of the works
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 months ago
Poor Service
Long delay before delivery - customer service not particularly helpful.
Plus some items not available ( after confirmation of order).
Package open when delivered - no delivery note.
Second time this...
Skaityti daugiau
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 months ago
Good service
Took a little while to come but came in a secure parcel and was fun item which my daughter loved.
0
Bendrinti
BL
Beatrice Lewis
Patvirtinta „Feefo“
GBR
8 months ago
Ką Beatrice Lewis sakė apie The Works:
Long wait
Terrible. Took almost a month to come. No correspondence as to why it hadn’t arrived. Only reason I ordered on line was because items were not in shop. Checked with shop and almost 3wks since...
Skaityti daugiau
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
ND
Natasha Dempsey
Patvirtinta „Feefo“
8 months ago
Ką Natasha Dempsey sakė apie The Works:
Terrible communication regarding an order placed online
Boxes beat up and torn when items did finally arrive.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a partial refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 months ago
A disappointing service.
It took over 3 weeks for order to arrive. The slowness of delivery resulted in not all items being available. Very disappointing.
Why would a business move warehouses so close to Christmas??
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
JW
Joanne Wright
Patvirtinta „Feefo“
8 months ago
Ką Joanne Wright sakė apie The Works:
Avoid
Dreadful service. Ordered products at the beginning of November. I had to chase where the items were after 15 working days. The package eventually turned up after I persisted but with an item...
Skaityti daugiau
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing puzzle from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 months ago
Easy to organise and efficient
0
Bendrinti
HE
Hilary Ellery
Patvirtinta „Feefo“
GBR
8 months ago
Ką Hilary Ellery sakė apie The Works:
Unfortunately books never arrived and packaged was apparently was damaged beyond repair, no offer of replacement but did get a refund.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund as we were unable to resend on this occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.