Helpful and knowledgeable; found an alternative hotel when the first one was full.
0
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Patvirtinta „Feefo“
12 years ago
Ayesha was very helpful indeed-highly commended.
Perhaps the company could be more involved in the rather…
Ayesha was very helpful indeed-highly commended.
Perhaps the company could be more involved in the rather bureaucratic nightmare of getting the Indian Visas?
The Ultimate Travel Company
The Ultimate Travel Company
12 years ago
Many thanks for taking the time to share your views. We wholeheartedly agree that the process of getting a visa can sometimes be a minefield! Ordinarily we work with, and recommend, a highly reputable consular services outfit who submit/pick up applications and passports on our client’s behalf.
Unfortunately on this occasion, because of the last minute nature of your booking, the process had already started before you received your documentation. I believe that Ayesha gave you as much support and advice as she could, but I think you experienced the very reason why we normally advise using an external service!
Apologies for this, but I am sure your trip will be a smooth journey from here on in.
0
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Patvirtinta „Feefo“
12 years ago
Only got to the booking stage so far therefore not yet in a position to…
Only got to the booking stage so far therefore not yet in a position to provide full evaluation
0
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Patikimas klientas
Patvirtinta „Feefo“
12 years ago
always prompt and efficient and great advice as to what to include in an itinerary.…
always prompt and efficient and great advice as to what to include in an itinerary. Always helpful even when there were problems abroad, in the past.
0
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Patikimas klientas
Patvirtinta „Feefo“
12 years ago
We have had brilliant service from Laura arranging our very last minute holiday to Ecuador.…
We have had brilliant service from Laura arranging our very last minute holiday to Ecuador. She has been extremely friendly and helpful in planning and booking this holiday - the ninth we have taken...
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0
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Patikimas klientas
Patvirtinta „Feefo“
12 years ago
Both Tim Best and Ayesha Cronin have been very attentive and speedy in replying to…
Both Tim Best and Ayesha Cronin have been very attentive and speedy in replying to my queries and changes.We have worked out an interesting and varied holiday which we are much looking forward to.
0
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Patikimas klientas
Patvirtinta „Feefo“
12 years ago
We have always had a first class service and have travelled with Ultimate many times.…
We have always had a first class service and have travelled with Ultimate many times. On this occasion however the consultant was not good on attention to detail, slightly disinterested, did not...
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The Ultimate Travel Company
The Ultimate Travel Company
12 years ago
Thank you very much for your useful and constructive feedback.
I am sorry to hear that our service with regard to your forthcoming trip to Vietnam was not quite up to the standard you have become accustomed to as a regular Ultimate traveller. The consultant who is looking after you does know the country well, but I will admit that he is overdue a visit and we plan to redress next year.
In the meantime, I will personally ensure that everything is now done to provide you with a fantastic and memorable holiday.
Rowan Paterson
Executive Director
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Patikimas klientas
Patvirtinta „Feefo“
12 years ago
I have expressed my deep appreciation to the company on there professionalism with always positive, constructive,…
I have expressed my deep appreciation to the company on there professionalism with always positive, constructive, friendly and pleasant contacts
The Ultimate Travel Company is a tailor-made tour operator, offering luxury holidays and every kind of travel experience imaginable - from tailor-made journeys and luxury beach holidays to escorted cultural tours and weekend breaks in Europe. It is owned and run by a small team of directors, led by Nick Van Gruisen, who have worked for most of their lives in travel and bring a wealth of experience to the specialist services that the company offers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
The Ultimate Travel Company is a tailor-made tour operator, offering luxury holidays and every kind of travel experience imaginable - from tailor-made journeys and luxury beach holidays to escorted cultural tours and weekend breaks in Europe. It is owned and run by a small team of directors, led by Nick Van Gruisen, who have worked for most of their lives in travel and bring a wealth of experience to the specialist services that the company offers.