Do not use this insurance company, their service is appalling, I submitted invoices dating back to 13th July and am waiting payment.
Simon
The Insurance Emporium
1 year ago
Good afternoon,
We are sorry to hear of your comments. In terms of the claims process, we make clear that we are unable to assess a claim without all relevant documentation. This includes a full completed claim form by you and each attending vet, related invoices and complete medical history. Once these were received, the claim was paid 5 working days later.
We are sorry the settlement took longer than expected, however we need to ensure we receive all the required information for an accurate assessment.
Kind regards,
Simon,
The Insurance Emporium
Patikimas klientas
1 year ago
This information has been provided, and yet still no monies received, I have never had to wait this time previously with other insurers'. A customer should not be put of pocket for this long.
0
Bendrinti
MB
MR RICHARD BEACHAM
Patvirtinta „Feefo“
1 year ago
Ką MR RICHARD BEACHAM sakė apie The Insurance Emporium:
No stress from start to finish top job
Simon
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Simon,
The Insurance Emporium
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Poor phone system, good insurance
The phone system is ridiculous, so much information and buttons to press, it took me 5 minutes just to get to the point where I could choose a service! This made me short with the person I spoke to...
Skaityti daugiau
Simon
The Insurance Emporium
1 year ago
Good morning,
Thanks you for leaving a review, we are sorry to hear of your concerns.
As part of our commitment to regulatory compliance, we’re required to provide certain key information at the start of every call. This typically takes around two minutes before you're connected to a member of our team and understand this can feel lengthy.
We’re glad to hear the issue with your dog’s name was resolved via email, and we appreciate you taking the time to share your experience.
Kind regards,
Simon,
The Insurance Emporium
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Easy website to buy
Simon
The Insurance Emporium
1 year ago
Good morning,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Simon,
The Insurance Emporium
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Happy so far
Happy with the service so far
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Accessibility excellent
Helpful and efficient .
Simon
The Insurance Emporium
1 year ago
Good morning,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Simon,
The Insurance Emporium
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Competitive pet insurance
Fast response to confirm purchase of pet insurance. Good option to have hard copy of documents as well as online. Competitive price.
Kirsty
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for your review, we are pleased you are happy with your new policy.
Kind regards,
Kirsty
The Insurance Emporium
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Caravan insurance
Many thanks great price and service
Kirsty
The Insurance Emporium
1 year ago
Good morning,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Quick and easy service
Quick and easy service to sort out pet insurance.
Kirsty
The Insurance Emporium
1 year ago
Good morning,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
0
Bendrinti
MB
MRS ALICIA BLUNDELL
Patvirtinta „Feefo“
1 year ago
Ką MRS ALICIA BLUNDELL sakė apie The Insurance Emporium:
Very quick to start up and running
Simon
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for your review, we are pleased you have joined us.
Kind regards,
Simon,
The Insurance Emporium
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.