This is the first time I have used The Greenhouse people
and I was impressed of the whole situation from ordering to
delivery. I will certainly use them again! EXCELLENT!
I received two faulty greenhouse heaters (probably Chinese), both with faulty thermostats which cost me a fortune in wasted bottled gas. When I then asked for a more reliable British model, this was...
Skaityti daugiau
The Greenhouse People
The Greenhouse People
13 years ago
I am disappointed to hear of your comments concerning our company. I can assure that our main priority is delivering good quality products, at excellent value and providing each of our customers with the best possible service. Not accumilating as many orders as possible without care.
I apologise for the inconvenience caused by the faulty heaters and am pleased to hear that you are happy with the replacement that we sent you. It has since been brought to our attention that the heaters are in fact not faulty but a page from the instructions explaining that you are to remove the thermostat sensor probe from the back of the heater and attach it away from the heater, was missing!
I hope that you are not left with any ill feeling towards us and hope that you will consider ordering with us again.
Kind regards
Alexandria Davies
Patikimas klientas
13 years ago
After I had received the second greenhouse heater, I moved the thermostat sensor away from that heater in accordance with the new instructions you gave me. There was an improvement, but still not nearly enough to prevent me wasting large amounts of gas. It was only when I received the third heater, of a much better quality (and at a higher price), that the problem was resolved.
As I said, I was quite satisfied with the speed your service when I complained, but it still cost me a bomb in wasted gas because you sold me a poor quality heater which evidently had a deficient thermostat on both occasions. The lesson I have learnt is that it never pays to buy too cheaply. I would have saved an awful lot of money if I had bought a decent quality heater in the first place.
I bought an aluminium cold frame in January 2013. When I came to put it together in April I found a part was missing. I rang The Greenhouse People to ask if they could supply the missing part. ...
Excelant speedy service and just the product that I was unable to source anywhere else. I will keep you in mind the next time the greenhouse roof blows away.
Very difficult trying to get a refund following on my purchase of a new cover for the jumbo propagator which because the design had been changed was not fit for purpose. I sent the cover back on...
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The Greenhouse People
The Greenhouse People
13 years ago
I apologies that there was delay between us receiving the returned covers and your refund being processed, I believe this was an over sight on our part and for that I am sorry. Concerning the design change of these covers, it still remains a mysery as to why they are no longer operating as they should, as the manufacturers as you know believe them to be the same as they have always been and suitable for the product they make.
I hope that despite these issues, we have maintained a high level of service and shown that we genuinely wanted to rectify the problems that you had.
We hope that this will not prevent you ordering from us again in the future and if you do require any assistance then please do not hesitate to contact me personally.
Yours sincerely
Alexandria Davies
Pirkimo data: 17/01/2013
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Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
13 years ago
Good communication. When a part was missing on delivery they sent a spare quickly.
I bought one of your heated sheets and have been warming 4 seedboxes of compost every night since. What a great buy, please could yoy send me another catalogue.
Take Care.
Mick Scott MBE.
With over 20 years experience of the greenhouse trade, our family owned and run business strongly believes in helping all customers successfully navigate the greenhouse buying maze.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
With over 20 years experience of the greenhouse trade, our family owned and run business strongly believes in helping all customers successfully navigate the greenhouse buying maze.
