Was so pleased with my pruchases i bought them again. Will recommend site to everyone looking for a fabulous service that offers fantastic quality, fast delivery, bargains and all round good customer...
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Atsiliepimai apie gaminius
Pirkimo data: 28/06/2012
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
14 years ago
delivered on time
Atsiliepimai apie gaminius
Pirkimo data: 01/07/2012
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
14 years ago
Very good service levels, will use agin ++++ Recommend
Wasnt delivered next day, took three days. Was bought and paid for as a gift.....
The Fragrance Shop
The Fragrance Shop
14 years ago
Thank you for your feedback, please accept our apologies for the delay in your parcel reaching you.
As we hold regular service reviews with our delivery companies this will be addressed with them
I can see from our records as a goodwill gesture we refunded your delivery charge.
Kind Regards,
TFS Customer Service
Patikimas klientas
14 years ago
You refunded the postage difference, which I do not count as a goodwill gesture, you didnt provide the service i paid for so you charged me the lesser postal charge which was the absolute least that you could do, lets stick with the truth please.
Thank you for your feedback. Please accept our apologies for you not receiving your free gift with your original order.
I can see from our records that a replacement gift was sent out for you as soon as you reported this to us.
Kind Regards,
TFS Customer Service
Patikimas klientas
14 years ago
The ommitted items have now been recieved.. Thank you for your quick reponse.
Perfume packaging opened, posted in that way not Royal Mail, so sent back. For a birthday present so customer services gave me a free next day delivery code BUT could not use in conjunction with...
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The Fragrance Shop
The Fragrance Shop
14 years ago
Thank you for taking the time to provide us with your feedback regarding your recent order.
I am sorry to hear that you received your item damaged this is not our normal level of service.
Currently our systems will only allow you to use one voucher code per order
As we are always looking at ways to improve our service we give to our customers, I have passed your comments on to our e-commerce team
Kind Regards,
TFS Customer Service
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.