Tenon Tours creates personalized trips that connect you to the best of Europe.
Paslauga
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reitingai per pastaruosius metus
Rodomos visos 726 apžvalgos (-ų)
BR
Brenda
Patvirtinta „Feefo“
South Carolina
5 years ago
Ką Brenda sakė apie Tenon Tours:
Best tour staff I have ever worked with
Amazing. Gracie and janet were two of the most helpful, kind, resour and responsive agents I have ever worked with
Elizabeth
Tenon Tours
5 years ago
That is great to hear, Brenda. We are glad that Janet and Gracie were able to help you plan your trip! We regret that you were not able to travel but look forward to working with you in the future. Thanks for leaving your feedback!
0
Bendrinti
RO
Roy
Patvirtinta „Feefo“
Sanford
5 years ago
Ką Roy sakė apie Tenon Tours:
Great Company
Very professional and helpful answered all my questions no matter how trival
Elizabeth
Tenon Tours
5 years ago
Hi Roy, thank you for your feedback! We're glad that your questions were answered by our team, and hope that we will be able to work with you again in the future.
0
Bendrinti
KR
Kristen
Patvirtinta „Feefo“
New Hampshire
5 years ago
Ką Kristen sakė apie Tenon Tours:
They stand by their customers
Unfortunately our honeymoon was cancelled due to Covid restrictions. We paid thousands of dollars for the "Cancel for any Reason" insurance. However, the insurance company wouldn't refund a...
Skaityti daugiau
Elizabeth
Tenon Tours
5 years ago
Hi Kristen, I'm so sorry you had to cancel your honeymoon. That would have been an amazing trip, and I'm sure you were looking forward to it. We're more than happy to have helped you with a refund and credit during these trying times. Hopefully, we will be able to plan a spectacular trip for you and your new spouse soon!
0
Bendrinti
RO
Robert
Patvirtinta „Feefo“
5 years ago
Ką Robert sakė apie Tenon Tours:
We have taken several trips to Europe and Tenon’s customer service cannot be beaten. Had little to no problems but they took care of everything right away. We feel very safe in their hands. Once the...
Skaityti daugiau
Elizabeth
Tenon Tours
5 years ago
Thank you for your review, Robert! We're very happy to hear that you have experienced such great service from our team. We look forward to traveling with you again soon!
0
Bendrinti
SA
Saura
Patvirtinta „Feefo“
5 years ago
Ką Saura sakė apie Tenon Tours:
Always fantastic service. Can’t wait until we can start booking trips again
Wonderful!
Elizabeth
Tenon Tours
5 years ago
We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.
0
Bendrinti
DO
Donald
Patvirtinta „Feefo“
5 years ago
Ką Donald sakė apie Tenon Tours:
I didn’t purchase any trip on 9/22. Not sure why I was sent this survey.
Elizabeth
Tenon Tours
5 years ago
Hi Donald, sorry for any confusion! You received this feedback request after rescheduling a trip with Tenon Tours. If you have any questions, please contact us at travel@tenontours.com or reach out directly to your By-Your-Side Service team member.
DO
Donald
5 years ago
Thanks
0
Bendrinti
GR
Gregory
Patvirtinta „Feefo“
5 years ago
Ką Gregory sakė apie Tenon Tours:
They have been awesome through all this pandemic stuff. Courtney has answered all of our questions and made rescheduling as easy as possible.
Elizabeth
Tenon Tours
5 years ago
We're happy that you had a great experience with Courtney. We're sorry you had to reschedule, but are looking forward to hearing about your trip to Ireland!
0
Bendrinti
LY
Lynna
Patvirtinta „Feefo“
5 years ago
Ką Lynna sakė apie Tenon Tours:
Glad I chose Tenon.
Natasha answers all my questions, provides informative feedback, and is very patient with me. My trip has been rescheduled for May 2021 from July 2020. Glad I chose Tenon for my first international...
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Elizabeth
Tenon Tours
5 years ago
Thanks for your review, Linda! We are glad that you choose to work with us as well. We can't wait to hear about your first international trip to Ireland.
2
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Beware if you need to make a change
Service was ok before the pandemic and then it was difficult to talk to someone and figure out how to proceed with canceling or moving our trip.
Be aware that you can’t get a refund from them if you...
Skaityti daugiau
Elizabeth
Tenon Tours
5 years ago
Thank you for your review. We apologize for any delay in communication while adjusting your travel plans. Our team was working diligently to assist all our travelers, but we realize that this may have caused a slower response than normal and therefore, some confusion. Please know that our Cancel For Any Reason Waiver (CFAR) with the purchase of TripMate Travel Protection states that refunds will be issued as future travel credits.
Your satisfaction remains a high priority to us. If you have further concerns or questions, please feel free to email us at travel@tenontours.com or contact your By-Your-Side Service team member directly.
1
Bendrinti
RA
Ralph
Patvirtinta „Feefo“
Katy, TX
5 years ago
Ką Ralph sakė apie Tenon Tours:
Good communication and service. Act quicker on Covid-19 changes.
Overall it's been a very good experience. I was disappointed in the handling of Covid-19 related changes until Tenon made the call to delay.
Elizabeth
Tenon Tours
5 years ago
Hi Ralph, thank you for your feedback. We apologize for the delays in communication as our team was working with booked travelers in order of departure date. However, we're glad that you were happy overall with our service and look forward to having you travel with us soon.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
