I bought a print from the online shop. It was very poorly packaged and when it arrived it had been bent in the post and was creased in two places. I sent it back. I have bought a number of prints...
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Ruby
Tate Online Shop
6 years ago
Dear Patricia,
Thanks for your feedback on packaging. We are sorry to hear that your order arrived damaged, thank you for getting in touch and confirming you would like a refund. We do still use sturdy tubes for prints and posters that are able to however we could not do this with the particular item you ordered. As mentioned in my email, I have passed on your comments to our warehouse team so we can look into how we can minimise damage to prints while on their way to you.
The online website was very easy to use. I was able to select a piece of art, choose sizing and framing, pay for it in about less than 15 minutes. Also, the delivery time indicated was spot on! And...
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Atsiliepimai apie gaminius
0
Bendrinti
VC
Valued customer
6 years ago
Pirkimo data: 23/07/2018
Ką Valued customer sakė apie Tate Online Shop:
Lovely people but could not buy product I wanted as it's being rebranded
Ruby
Tate Online Shop
6 years ago
Hi Sarah,
Thanks for your feedback. Just wanted to let you know that we have the re-branded notebooks back in stock online now.
I remember you especially liked the landscape, which you can find here, but we also have the full range with beautiful new colours and graphics. We hope you like them!
I’m not at all computer savvy. In the Gift Store after the Exhibit I was throwing around ideas on what was possible to bring back to Minnesota. Free shipping on framed prints caught my eye and I went...
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Ruby
Tate Online Shop
6 years ago
Dear Don,
Thank you so much for sending through the details of your experience ordering one of our Custom Prints. Our Kiosks are a great way to bring a little (or large in your case!) piece of the exhibition home with you, glad to hear there was someone who could help you with the technical and creative aspects of ordering a print. I have passed this onto the Picasso shop team, they'll love hearing from you. Enjoy your Picasso print!
Arrived the other side of the world, safely packaged, with tracking following the whole trip.
Ruby
Tate Online Shop
6 years ago
Thanks for your response Tim, great to hear you found our worldwide shipping useful. I hope you enjoy the read!
Best,
Ruby, Customer Services
Atsiliepimai apie gaminius
Ruby
Tate Online Shop
6 years ago
Thank you for sending through your thoughts on the Picasso 1932 exhibition catalogue, its a great book complimenting a very popular exhibition. We produce similar sized and illustrated catalogues for all our exhibitions, so keep an eye out for Edward Burne-Jones and Anni Albers in October!
Tate’s mission is to promote knowledge, understanding and enjoyment of art, and our shops support this through the products we sell, many of which are commissioned specially, which aim to reflect and support the work of Tate. The profits that are made by Tate Enterprises are directly covenanted to Tate.
Your purchase plays a vital part in enabling Tate to continue its ambitious programme and activities.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Tate’s mission is to promote knowledge, understanding and enjoyment of art, and our shops support this through the products we sell, many of which are commissioned specially, which aim to reflect and support the work of Tate. The profits that are made by Tate Enterprises are directly covenanted to Tate.
Your purchase plays a vital part in enabling Tate to continue its ambitious programme and activities.