Kaip renkami „Feefo“ atsiliepimai?

Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.

Kas gali palikti „Feefo“ atsiliepimą?

„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.

Kaip tikriname atsiliepimus?

Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.

Kaip elgtis su netikrais atsiliepimais?

„Feefo“ užkerta kelią netikriems atsiliepimams, nes atsiliepimus kviečiame teikti tik patikrintus pirkėjus.

Suttons Atsiliepimai | Klientų aptarnavimo atsiliepimai apie {{merchantUrl}} | „Feefo“

RO

robert ***

Patvirtinta „Feefo“

Kettering

4 years ago

Ką robert *** sakė apie Suttons:

Terrible postorder customer service

Deliver when you say you will.delivery date postponed four times until next year.not the ultimate customer experience.

Amy

Suttons

4 years ago

Thank you for your review. We supply live products and make sure our customers receive their plants in excellent condition and at the optimum stage of development for growing on successfully. It is sometimes necessary to despatch plants a little later than originally planned and we apologise for any inconvenience this may cause. Kind Regards, Suttons

Atsiliepimai apie gaminius

Amy

Suttons

4 years ago

Thank you for your review. We supply live products and make sure our customers receive their plants in excellent condition and at the optimum stage of development for growing on successfully. It is sometimes necessary to despatch plants a little later than originally planned. We can see that this item has already been delivered and the item you are referring to was on a separate order. We can see that you have now cancelled this order and a full refund has been given and we can only apologise for any disappointment caused. Kind Regards, Suttons

Pirkimo data: 13/10/2021

0

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Wrong product sent

Amy

Suttons

4 years ago

Thank you for your review. We have looked into this for you and can see although the description was slightly different on the item you received, you did receive the item that you ordered. As a gesture of goodwill we did however refund you in full and we apologise for any inconvenience caused. Kind Regards, Suttons

Patikimas klientas

4 years ago

Sorry you are not correct, it was not ‘slightly different’ it was wrong in that I ordered a shrub described as Red Star and the specimen sent was not. You did provide me with a refund and did not collect the plant sent which I have disposed of. I can accept that errors do happen but do not accept that not fulfilling an order can be described as ‘slightly different’. You are better than that.

Atsiliepimai apie gaminius

Pirkimo data: 08/10/2021

0

RF

Robert Farrow

Patvirtinta „Feefo“

colchester

4 years ago

Ką Robert Farrow sakė apie Suttons:

Sending item not wanted, exorbitant post and packing costs.

Suttons substitued an item without explanation and sent me something I didnt want. Iemailed the customer services to colplain about this and the exorbitant post and packing charges but got no reply.I...

Skaityti daugiau

Amy

Suttons

4 years ago

Thank you for your review. Whilst we make every effort to supply the items as ordered, under exceptional circumstances, if a product unavoidably becomes unavailable, then we may send a substitute. We have found that most customers prefer this to the disappointment of receiving nothing at all. The substitutes are carefully chosen to be as similar as possible to the original item and we apologise if this was not up to standard on this occasion. We have arranged a full refund of the Longor. Our carriage charges are detailed on our web site. Packet seed only will incur a carriage charge of £2.99. All other products incur a carriage charge of £4.99. If your order comprises of a combination of carriage charges, then a combined carriage charge of £6.99 will be applied. We have looked through our emails and we are unable to locate an email from the email address provided on this review and we apologise that this has not been dealt with soon. Apologies for any disappointment caused. Kind Regards, Suttons

Atsiliepimai apie gaminius

Amy

Suttons

4 years ago

Thank you for your review. Whilst we make every effort to supply the items as ordered, under exceptional circumstances, if a product unavoidably becomes unavailable, then we may send a substitute. We have found that most customers prefer this to the disappointment of receiving nothing at all. The substitutes are carefully chosen to be as similar as possible to the original item. We apologise that on this occasion the substitute was unwanted and we have arranged a full refund for this item. Kind Regards, Suttons

Pirkimo data: 29/09/2021

0

PG

Petula Gold

Patvirtinta „Feefo“

4 years ago

Ką Petula Gold sakė apie Suttons:

Good Quality Plants and Bulbs

Suttons provide good quality plants and bulbs with a rapid delivery service.

Amy

Suttons

4 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Suttons

Atsiliepimai apie gaminius

Pirkimo data: 29/10/2021

0

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Disappointed.....

Perhaps sending dead plugs out? Bought a set along with a gardening knife. Knife fine. Plugs DOA, I complained they sent more. 2 survived, again most dead, black and shrivelled on arrival.

Amy

Suttons

4 years ago

Thank you for your review. We are sorry to hear that your plants were dead on arrival and your replacements were no better, we have arranged a refund but we apologise for any disappointment caused. Kind Regards, Suttons

Atsiliepimai apie gaminius

Pirkimo data: 30/09/2021

0

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Good Service with Prompt Delivery and it is working as expected.

My Hot Compost Bin was promptly delivered, earlier than anticipated. I have now got it up and it has been running for 3 weeks now. I started it off using the mixtures mentioned in the attached...

Skaityti daugiau

Amy

Suttons

4 years ago

Thank you for your positive review. We are pleased to hear that the delivery was prompt and that you are happy with the quality of product received. We are pleased to hear that you have now got used to the compost bin and you are able to use it to its full potential. Kind Regards, Suttons

Atsiliepimai apie gaminius

Pirkimo data: 04/10/2021

0

JI

Joan isaac

Patvirtinta „Feefo“

4 years ago

Ką Joan isaac sakė apie Suttons:

Great plants swiftly delivered

Amy

Suttons

4 years ago

Thank you for your great review! We are pleased to hear that you are happy with the quality of the plants and the speed of delivery, we appreciate your comments. Kind Regards, Suttons

Atsiliepimai apie gaminius

Pirkimo data: 14/10/2021

0

PF

Peter Flintham

Patvirtinta „Feefo“

4 years ago

Ką Peter Flintham sakė apie Suttons:

Most of the plant cuttings were OK but a few were beyond redemption.

Amy

Suttons

4 years ago

Thank you for your review. We are pleased to hear that the majority of the plants received arrived in good condition but apologise that some of them were of poor quality. We appreciate your comments and will pass on your feedback. Kind Regards, Suttons

PF

Peter Flintham

4 years ago

Got rebate for faulty cuttings

Atsiliepimai apie gaminius

Pirkimo data: 30/09/2021

0

MB

Matthew Buckle

Patvirtinta „Feefo“

4 years ago

Ką Matthew Buckle sakė apie Suttons:

great service

Amy

Suttons

4 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we are pleased to hear you are happy with all the service received. Kind Regards, Suttons

Atsiliepimai apie gaminius

Pirkimo data: 14/10/2021

0

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Very pleased

Surprisingly very fast delivery

Amy

Suttons

4 years ago

Thank you for your great review! We are pleased to hear that you were happy with the speed of delivery with your order. Kind Regards, Suttons

Atsiliepimai apie gaminius

Pirkimo data: 25/10/2021

0

„Suttons“ apžvalgos

Trachelospermum JasminoidesDaugiau šio produkto apžvalgų (40)Peržiūrėti produkto interneto svetainęPoor customer service kept delaying delivery date.

Pyracantha coccinea Plant - Red StarDaugiau šio produkto apžvalgų (3)Peržiūrėti produkto interneto svetainęWrong product sent but refund given

Green Manure Seeds - Winter MixDaugiau šio produkto apžvalgų (16)Peržiūrėti produkto interneto svetainęThis item was ok but cost of postage exorbitant.

Onion Sets - Autumn ChampionDaugiau šio produkto apžvalgų (27)Peržiūrėti produkto interneto svetainęThis item was ok but cost of postage exorbitant.

Shallot Autumn Longor OrganicDaugiau šio produkto apžvalgų (12)Peržiūrėti produkto interneto svetainęNot sent, no explaination, substituted item not wanted.

Pansy Plants - Britannia MixedDaugiau šio produkto apžvalgų (3)Peržiūrėti produkto interneto svetainęI purchased these for my elderly residents to plant as hanging baskets. Such beautiful colours now they are going into their element. They are cheering everyone up. Excellent plants.

Viola Plants - Sorbet XP MixedDaugiau šio produkto apžvalgų (6)Peržiūrėti produkto interneto svetainęI purchased these for my elderly residents to plant as hanging baskets. Such beautiful colours now they are going into their element. They are cheering everyone up. Excellent plants.

Pansy Plants - Frizzle SizzleDaugiau šio produkto apžvalgų (22)Peržiūrėti produkto interneto svetainęI purchased these for my elderly residents to plant as hanging baskets. Such beautiful colours now they are going into their element. They are cheering everyone up. Excellent plants.

Daffodil Sunshine MixDaugiau šio produkto apžvalgų (21)Peržiūrėti produkto interneto svetainęThe pictures of the bulbs look very good and they arrived safely and looking in good shape. We now cannot wait to Spring.

Daffodil Miniature Mixed BulbsDaugiau šio produkto apžvalgų (35)Peržiūrėti produkto interneto svetainęThe bulbs looked very good when they arrived and have been planted. We now can't wait for Spring to arrive.

Budding Pruning Knife CaseDaugiau šio produkto apžvalgų (2)Peržiūrėti produkto interneto svetainęSeems good. Does what it says on the packet

Lavender Duo Hidcote MunsteadDaugiau šio produkto apžvalgų (664)Peržiūrėti produkto interneto svetainę90% dead on arrival.......not good 😠

Hotbin Mk2 ComposterDaugiau šio produkto apžvalgų (9)Peržiūrėti produkto interneto svetainęFollowing setting it up 3 weeks ago it seems to be working as advertised.

Onion Autumn Troy OrganicDaugiau šio produkto apžvalgų (19)Peržiūrėti produkto interneto svetainę

Helipterum Seeds - Brilliant RoseDaugiau šio produkto apžvalgų (1)Peržiūrėti produkto interneto svetainę

Aster Seeds - Milady MixDaugiau šio produkto apžvalgų (5)Peržiūrėti produkto interneto svetainę

Perfect Perennial CollectionDaugiau šio produkto apžvalgų (17)Peržiūrėti produkto interneto svetainęSome cuttings were not healthy

Gaillardia Seeds - Red PlumeDaugiau šio produkto apžvalgų (2)Peržiūrėti produkto interneto svetainę

Dahlia Seeds - Dwarf Cactus MixDaugiau šio produkto apžvalgų (8)Peržiūrėti produkto interneto svetainę

Nasturtium Seeds - ****** MaryDaugiau šio produkto apžvalgų (4)Peržiūrėti produkto interneto svetainę

Daffodil Miniature Mixed BulbsDaugiau šio produkto apžvalgų (35)Peržiūrėti produkto interneto svetainęgood service on time good value

Mulberry Dwarf Bush - Charlotte Russe Mojo BerryDaugiau šio produkto apžvalgų (40)Peržiūrėti produkto interneto svetainę

Kaip renkami „Feefo“ atsiliepimai?

Kas gali palikti „Feefo“ atsiliepimą?

Kaip tikriname atsiliepimus?

Kaip elgtis su netikrais atsiliepimais?