I would recommend SunSail! The boat was nice and the company is great to deal with. We had a couple of challenges our first day out and SunSail staff were very helpful and friendly. Only complaint...
Skaityti daugiau
Jody
Sunsail
7 years ago
Thank you for your recommendation following your Sunsail charter vacation. We appreciate your feedback and compliments regarding our base staff. Thank you also for the feedback on the chart plotter, this is good information for us to share with the technicians on site.
We hope to welcome you back to the islands again soon!
Kind regards,
Sunsail USA
Atsiliepimai apie gaminius
Pirkimo data: 18/12/2018
0
Bendrinti
MN
Michael Nelson
Patvirtinta „Feefo“
Quogue
7 years ago
Ką Michael Nelson sakė apie Sunsail:
We chartered our boat out of St.Lucia. The booking agents were very friendly and helpful. The office and dock staff in St Lucia were very friendly as well, however it took my guests some time to...
Skaityti daugiau
Jody
Sunsail
7 years ago
Hi Michael,
Thank you for your comments about your St. Lucia vacation experience with Sunsail. We appreciate your feedback about our helpful vacation planners and friendly base staff and hope you had a great time.
And thank you for your patience regarding your boat readiness. We apologize for the inconvenience of a delayed departure from the base to complete the repair before sending you out on your sailing adventure. If you have not done so already, you can reach out to our customer care team at Customer.Care@thlmarine.com concerning the repair and departure time.
Thank you for choosing Sunsail, we hope to have the opportunity to welcome you back to one of our bases for your next sailing adventure.
There was a miscommunication between Sunsail and the Marina Hotel and as a result our prepaid room was not available on our arrival. But Sunsail after a few hour got us onto a 46 ft. catamaran to...
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Jody
Sunsail
7 years ago
Thank you for sharing this great review about your Sunsail BVI charter experience, Charles. We are happy to hear about your experience and we appreciate your compliments about our base team and your Skipper, Dunbar. We strive to create incredible sailing vacations and it sounds like you and your sons had just that! It is a pleasure to have you as our guest and we look forward to welcoming you back for another Sunsail charter vacation in the British Virgin Islands soon!
Four hours late leaving despite paying over $700 for early departure. Promised to get back to us. Never heard from them. Several things did not work on boat, toilet loose, doors not latching etc
Jody
Sunsail
7 years ago
Thank you for sharing your feedback with us, Mr. Neill. We apologize for your less than perfect experience. If you have not yet contacted our Customer Care Department, we invite you to do so at Customer.care@thlmarine.com so we can look into the matter for you.
Boat was great. Prices made sense. Skipper was the best. If we ever can do this again, I would request the same skipper.
There were LOTS of mistakes in the arrangements right before the trip started...
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Jody
Sunsail
7 years ago
Thank you for sharing your experience. On behalf of the entire Sunsail team, we are very happy to hear you had a great charter vacation, great boat and "the best" Skipper! We also appreciate your notes about pre planning so that we can deliver a smoother guest arrival process. We hope to welcome you to the islands again soon for your next sailing charter vacation.
The staff in the BVIs were helpful, proactive, and made the experience great all around.
I particularly appreciated the rapid response when our engine stopped working.
Jody
Sunsail
7 years ago
Thank you for sharing this great review about your Sunsail BVI charter experience. We appreciate your compliments about our base team and their responsiveness to your needs, lending to your great charter experience all around. We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!
The boat was ready for us when we arrived after office hours. This included linens, towels and cleaning supplies so that our first night was pleasant.
The 444 was in very good condition and we did...
Skaityti daugiau
Jody
Sunsail
7 years ago
Thank you for review about your Sunsail charter vacation experience. Our Sunsail team strives to create incredible sailing vacations from start to finish and take great pride in accomplishing this for you! We hope to have the pleasure of welcoming you back for another Sunsail charter vacation soon!
Atsiliepimai apie gaminius
Pirkimo data: 04/11/2018
0
Bendrinti
CJ
Chris Jones
Patvirtinta „Feefo“
7 years ago
Ką Chris Jones sakė apie Sunsail:
Very friendly and efficient service
Jody
Sunsail
7 years ago
Thank you, Chris, for sharing your Sunsail charter review. We appreciate your comments and your 5 star review of Sunsail! We hope to see you again soon!
Very friendly and helpful staff. Amazing briefing. One safety issue with the boat which should've been caught by the staff though (genoa furler line too short to reach the winch).
Overall I will...
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Jody
Sunsail
7 years ago
Thank you for your 5 star review of your Sunsail charter vacation! We appreciate your feedback about your experience and are very happy to hear you had such a positive staff interaction, chart briefing and that you'll be recommending us to your friends! (And, thanks for the heads up about the fuller line - sorry we missed that...)
We look forward to welcoming you back in Croatia soon!
Though our skipper was great, the boat had a few issues, (diesel tank leak, rear rails missing) and base operations was too slow to actually address these before we left for our trip. They had to...
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Jody
Sunsail
7 years ago
Thank you for your feedback about our Wickham's Kay base. We apologize your experience was less than stellar regarding our base operations. We strive to create excellent sailing experiences and will use your feedback to address these issues you encountered.
We hope your time on the water was ideal sailing and that we will have an opportunity to welcome you back to Sunsail for another charter vacation in the future.
We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.