I canceled the policies but i wanted to insure 1 dog instead 2 dogs thelady
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry about the confusion. I have escalated your feedback to the relevant department to review. Can you please confirm if you would like to be contacted by one of our Senior agents to have your concern addressed.
Kind regards,
Scott
Patikimas klientas
4 years ago
I canceled the policies but i would like to have one dog insured, but the lady hang up on me
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for the reply, I have passed along your request to our team to assist further.
Kind regards,
Scott
CX
SPCA Pet Insurance
4 years ago
Hi there,
I understand that you have been contacted by one of our team members regarding your query, please do not hesitate to reach out if you do require further assistance.
Kind regards,
Scott
Atsiliepimai apie gaminius
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, can you please confirm if you would like to be contacted by one of our Senior agents regarding your concern.
Kind regards,
Scott
Patikimas klientas
4 years ago
Yes please
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for the reply, I have passed along your request to our team to assist further.
Kind regards,
Scott
CX
SPCA Pet Insurance
4 years ago
Hi there,
I understand that you have been contacted by one of our team members regarding your query, please do not hesitate to reach out if you do require further assistance.
Kind regards,
Scott
Pirkimo data: 09/05/2022
0
Bendrinti
BK
Bayley Baxter-Kirby
Patvirtinta „Feefo“
Hamilton
4 years ago
Ką Bayley Baxter-Kirby sakė apie SPCA Pet Insurance:
Customer focus to take priority over profit . What a patronizing prompt “good start”!!
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for taking the time in sharing your experience with us, I am sorry to hear of your dissatisfaction. As this is not the service we expect our customers to receive, we appreciate you bringing this to our attention. Please do not hesitate to provide additional feedback as I will escalate it to the relevant team to review.
Kind regards,
Scott
Atsiliepimai apie gaminius
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, I am sorry to hear of any frustrations caused, we would be more than happy to discuss your policy in more detail with you. If this does interest you, please let me know and I can arrange for one of our Senior team members to be in touch.
Kind regards,
Scott
The lady explained everything and made sure I understood.
Atsiliepimai apie gaminius
Pirkimo data: 03/05/2022
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 years ago
It was very tedious having to have the person phone back and every time identify with date of birth etc. I almost gave up as I found the system very childish and almost embarrassing for the person....
Skaityti daugiau
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear about any frustrations caused. We appreciate you bringing this to our attention as we are always looking for new ways to improve our services and understand our customer's needs. Please do not hesitate if you wish to provide additional feedback, we will pass it along to the relevant department to review further.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.