Great customer service. Friendly and really cared about getting to know my pet. Everything was explained clearly and throughly
CX
SPCA Pet Insurance
3 years ago
Hi Jessica,
It is lovely to hear that you appreciate our service.
Thank you for letting us know about your thoughts, it is always wonderful to hear about our customer's great feedback.
Kind regards,
Scott
Atsiliepimai apie gaminius
Pirkimo data: 24/02/2023
1
Bendrinti
LB
Linda Blackmoore
Patvirtinta „Feefo“
Ashburton
3 years ago
Ką Linda Blackmoore sakė apie SPCA Pet Insurance:
All explaned clearly
CX
SPCA Pet Insurance
3 years ago
Hi Linda,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Atsiliepimai apie gaminius
Pirkimo data: 25/01/2023
1
Bendrinti
JM
Jodi Mackenzie
Patvirtinta „Feefo“
3 years ago
Ką Jodi Mackenzie sakė apie SPCA Pet Insurance:
Great friendly staff member who helped make the process easier
CX
SPCA Pet Insurance
3 years ago
Hi Jodi,
We are always happy to hear of the service that our pet parents receive when speaking with our friendly team members and that setting up your policy was made easy.
Thank you for taking the time out of your day to share your experience with us, we really appreciate it.
Kind regards,
Alisa
Atsiliepimai apie gaminius
Pirkimo data: 22/02/2023
1
Bendrinti
DB
Danielle Barr
Patvirtinta „Feefo“
3 years ago
Ką Danielle Barr sakė apie SPCA Pet Insurance:
Really helpful and friendly
Atsiliepimai apie gaminius
CX
SPCA Pet Insurance
3 years ago
Hi Danielle,
We are pleased to hear of the service that you received and appreciate you taking the time to share your review with us.
Please don't hesitate to reach out if you require any assistance or have any queries in the future.
Kind regards,
Alisa
Pirkimo data: 22/02/2023
1
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Great service from Damon. Would throughly recommend
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your recommendation!
We are delighted to hear of the service that you received when speaking with Damon and appreciate you letting us know.
Kind regards,
Alisa
Atsiliepimai apie gaminius
Pirkimo data: 21/02/2023
1
Bendrinti
LG
Luana Body-Gordon
Patvirtinta „Feefo“
3 years ago
Ką Luana Body-Gordon sakė apie SPCA Pet Insurance:
Great service prompt efficient and effective
CX
SPCA Pet Insurance
3 years ago
Hi Luana,
It is wonderful to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to let us know of your experience.
Kind regards,
Alisa
Was supposed to be 10 minutes but ended up being over 30. I'm not usually easily frustrated, but this was pretty excruciating.
I could have done the same thing in 4 minutes online.
CX
SPCA Pet Insurance
3 years ago
Hi Hamish,
Thank you for taking the time in sharing your review with us, I am sorry to hear about any frustration that may have been caused.
Our team appreciates you bringing this to our attention as this is not the expectation of how we wish for our customers to feel.
We would like the opportunity to look into your feedback in more depth to understand your feedback in greater detail.
Your feedback has been escalated to the relevant team to be reviewed for training purposes.
Please do not hesitate to reach out if you have any queries in the future, we are always willing to help.
Kind regards,
Scott
HM
Hamish Mclellan
3 years ago
Not a criticism of Robin. He was just doing his thing. Somehow there were 2 profiles created. As on was on hold to Robin another call came through. I answered. It was also SPCA, which seemed to auto-terminate Robin's call, thereby starting the whole ****** process again.
CX
SPCA Pet Insurance
3 years ago
Hi Hamish,
Thank you for your reply and for sharing context into your experience. As this is not the standard of service we expect our customers to receive, we appreciate you raising this with us.
Please do not hesitate to reach out if you have any queries in the future, we look forward to hearing from you.
Kind regards,
Scott
Pirkimo data: 20/02/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Very easy to use the website - options great. Thanks you
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Prompt reply to my inquiry, it was within minutes!!
Chat on phone was very helpful and Charli (I apologize if I spelt her name incorrectly), was so patient and full of helpful information.
She was...
Skaityti daugiau
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is always wonderful to hear of the excellent service that you received when speaking with our team member and that you were left feeling fully informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Lovely staff member, new her product well and was confident in the sale.
She was also punctual on recalls
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are delighted to hear of the service that you received when speaking with our team member and we appreciate you sharing your kind words with us.
Kind regards,
Alisa
Atsiliepimai apie gaminius
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.