„The Snow People“ apžvalgos

Hi George, Thank you for your feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. As my colleague explained over the phone, the shipping cost you paid is the cost our courier (APC) charges us to deliver an order of that size and weight to Scotland on a next day delivery service. We do not add on any additional charges for shipping, and therefore we are unable to reduce these costs. We sincerely apologise that you had been waiting us to get in touch again following the phone call last week. This was a misunderstanding on our part. We’re normally known for our exceptional customer service, and we regret that we missed the mark. Please feel free reach out to hello@thesnowpeople.com with any further comments, concerns, or suggestions you wish to share. Kind regards, The Snow People team.

Hi Martin, Thank you so much for your feedback and letting us know about this - it's much appreciated. We'll take this on board when considering the packaging for our next batch of snow and hope to resolve this issue. Again, thank you for your feedback! The Snow People team.