Polite and efficient. Confusion over final price as Ski World invoice was different price, but hopefully they will sort.
Rebecca
Ski Solutions
7 years ago
Hi Jennifer, I understand that on reviewing your booking it was identified that some of your party were eligible for discounted Senior lift passes hence the reduction in cost to your holiday price. If you have any queries in regards to this or any other aspect of your booking please do not hesitate to contact our Client Services team on 020 7471 7711. Kind regards, Rebecca, General Manager.
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TC
Trusted Customer
7 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Great service and local knowledge of the resorts we were considering
Good responsiveness and local expertise in the resorts and accommodation we were considering, Very happy with the recommended package
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TC
Trusted Customer
7 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Very impressed
Using them for 2nd consecutive year v good service
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TC
Trusted Customer
7 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Increased accessibility
Think live chat or longer telephone hours would benefit customers and in turn increase business.
Rebecca
Ski Solutions
7 years ago
Thanks for your feedback Richard, I'm sorry to hear you had difficulty getting hold of us. We are available on Live Chat from 9am to Midnight during the week and on the phone 7 days a week, albeit our office hours are shortened to 8.30am to 6pm during the summer months. If you have any queries in regards to your booking or need assistance please do not hesitate to contact our Client Services team on 020 7471 7711 or clientservices@skisolutions.com. Kind regards, Rebecca, General Manager.
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Trusted Customer
Cheshire
7 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Top job!
Ski Solutions (Ginny) provided everything I could hope for from an agent - responsive, clear and succinct communications, helpful, creative, polite and very reassuring. Organising a group holiday can...
Skaityti daugiau
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TC
Trusted Customer
7 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Great service, nothing too much trouble
Sophie has been absolutely fantastic, from tirelessly searching for the best options to answering emails late at night. Extremely professional and always made to feel like nothing is too much...
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TC
Trusted Customer
7 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Got the ski holiday we wanted with no hassle, thank you
Emily was very helpful
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Trusted Customer
7 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Great customer relations.
I've used SkiSolutions numerous times and always had great customer service - always ring back when they say. Personal contact details provided so you can talk to the same person each time.
I would...
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
