Knowledgeable sales team - some of the admin detail let them down.
Initial enquiry was well handled but there were several mistakes made when processing the booking with quoted prices being changed for ski hire until challenged and a credit card supplement being...
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TC
Trusted Customer
Reading
10 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Excellent travel company
Excellent service with helpful staff who listened to our requirements. Will definately use them again.
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TC
Trusted Customer
10 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Good company with well informed staff able to help with ski resort alternatives
Excellent service which made the booking easy. Help with Chalet and resort alternatives was excellent and once we identified dates, resort and chalet booking was confirmed immediately.
I would...
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Trusted Customer
Rye East Sussex
10 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Chalet Brigette - AVOID!
Now I imagine the alarm bells have gone off!! Well they have, and for just one reason. And that is the Chalet Brigitte in Les Menuires. Basic, cheap and woefully below standard. Take it off your...
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Bekkii
Ski Solutions
10 years ago
Dear Robert,
Thank you for taking the time to provide feedback on your recent holiday to Les Menuires. We value our client’s feedback, and it is obviously never Ski Solutions intention to recommend tour operators and accommodation that do not live up to their brochure promise and I am sorry to hear of your experience at Chalet Brigitte. We work extensively with this tour operator and usually receive positive feedback on their properties. Ski Solutions reviews all feedback received and we address this with the relevant operator where necessary. I am sorry that in this instance the standard of accommodation did not live up to the expectations that we would expect from one of our partners.
Although our sales team have visited a large number of the properties we sell, Anna has not personally visited Chalet Brigitte. On these occasions, we have to rely on the tour operator’s description of chalets and hotels for additional details. We truly want every one of our clients to have the best holiday possible and I am sorry you were disappointed.
I am pleased to hear however that you were happy with the service you received from Anna.
I hope despite these issues you had an enjoyable holiday overall.
Kind regards
Bekkii
After Sales Team Leader
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Trusted Customer
10 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Couldn't have been more helpful
Only multi holiday agency that has listened and understood what we were after esp re which company's we did and didn't want to go with
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Patikimas klientas
10 years ago
Great service
Friendly, helpful and professional advice. Mark Fotheringham was excellent, very knowledgeable and patient with all my queries.
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Patikimas klientas
10 years ago
Fabulous company to use for your ski holiday!
We have used their services for over 20 years and have been extremely impressed and satisfied. They suggest various options from which we choose. They are very mindful of my needs - over a number...
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Trusted Customer
Barnet
10 years ago
Ką Trusted Customer sakė apie Ski Solutions:
Excellent service that understands my requirements
As always excellent service from James Elliot. He seems to understand exactly what we are looking for and sends quotes that fulfil our expectations. He is also not put off if we say no to a resort...
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Trusted Customer
10 years ago
Ką Trusted Customer sakė apie Ski Solutions:
I was eventually able to obtain the holiday I was looking for, though still the odd loose end to tie up.
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Patikimas klientas
10 years ago
Friendly, knowledgeable service
As usual I got good, knowledgeable advice from SS. I got a deal through SS that I couldn't have got through the actual Tour Operator (splitting a chalet and also booking it at a weekend when they...
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