Good afternoon.
It was great to talk to you earlier regarding your recent feedback and I really appreciate you taking the time to go through your concerns with me. Once again we are genuinely sorry that our service didn’t meet your expectation and I would like to assure you that your comments will be discussed with staff throughout the company in order that we may maintain our high standards, ratings and reviews.
I wish you all the best for the future and much happiness in your new home.