Excellent website! Easy to use. The item ordered was promptly sent and was packaged in such a way as to prevent any damage even with possible rough handling.
The reindeer does not go together well. The ears and antlers keep falling off even though I have snapped them in place. The voice is not soothing. When I wrote that I was dissatisfied I was told...
Skaityti daugiau
Beth Czerwonka
Scientifics Direct Inc
2 years ago
Hello,
Thank you for your review.
Upon reviewing your account and the details of your return, I understand there might have been some confusion in the communication process. Initially, it was mentioned that the reason for return was dissatisfaction with the product itself, which typically falls under the category of buyer's remorse, where the responsibility for return shipping rests with the customer as per our policies.
Subsequently, when you indicated that the product was damaged, we promptly offered a full refund and advised you to dispose of the product. We sincerely apologize for any confusion or inconvenience caused during this process. Our aim is to ensure a smooth and satisfactory experience for all our customers, and it's regrettable that we fell short of achieving this in your case.
Thank you for your understanding and for taking the time to share your feedback with us.
Sincerely,
Beth C
Customer Service Manager
Patikimas klientas
2 years ago
Once we had clarification, you handled my concern promptly. Thank you.
Pirkimo data: 15/11/2023
0
Bendrinti
CJ
Carol Johnson
2 years ago
Ką Carol Johnson sakė apie Scientifics Direct Inc:
Ordering online is quick and easy. My items were shipped quickly an everything arrived in good condition.
Tyler Jones
Scientifics Direct Inc
2 years ago
Fast shipping is a priority for us, thank you!
Pirkimo data: 20/11/2023
0
Bendrinti
RE
Richard Robert Erickson
Pennsylvania
2 years ago
Ką Richard Robert Erickson sakė apie Scientifics Direct Inc:
Very easy to order from website. Description of CHEM 2000 set was accurate.
Tyler Jones
Scientifics Direct Inc
2 years ago
That is great to hear! Please let us know if you have any questions.
Scientifics Direct has a great selection on gifts for kids and adults. Our family has a lot of geeks and nerds and the gifts are spot on. The delivery was quick and the shipping costs reasonable....
Skaityti daugiau
Tyler Jones
Scientifics Direct Inc
2 years ago
That is so amazing to hear! Thank you so much for choosing Scientifics Direct! Please let us know if you have any questions or need help with anything.
Atsiliepimai apie gaminius
Tyler Jones
Scientifics Direct Inc
2 years ago
It's our favorite time of year!
Tyler Jones
Scientifics Direct Inc
2 years ago
We're so happy you were able to find the perfect gift!
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