I ordered my shampoo & conditioner on the 1st Jan & still not received it!!
Gary
Sally Beauty
8 years ago
Hi Ellie, thank you for taking the time to leave a review. We have checked our systems and believe that this has been resolved to your satisfaction. Can you please let us know if this isn't the case? Thanks ~ Gary
TC
Trusted Customer
8 years ago
For some reason it’s not letting me change my review! So, I’ll write it here... I had a problem with my original order as seen above. However after speaking to the customer service team & a very helpful gentleman who called me this has been sorted to my satisfaction & I am looking forward to receiving the items soon. Thank you!
my partner has had trouble getting this hair dye from other sellers, but your service was excellent. her order arrived really quickly and the product was first class. many thanks.
The product is great but the postage is extremely high and I had to request that VAT was removed. Thank you.
Gary
Sally Beauty
8 years ago
Hi Helen, thank you for taking the time to leave a review.
We have checked your account and can see that the VAT amount has been refunded back to you. Please let us know if you haven't received this? With regards to the delivery charge, unfortunately our courier company charge us £10 per box when sending to the Channel Islands and this amount is passed onto the customer. We will pass your feedback regarding the courier charge back to our warehouse team.
They sent me wrong product colour, not checking properly what the customer has ordered is unprofessional. I am unable to return as it was a gift to my sisters birthday. Very disappointing.
Gary
Sally Beauty
8 years ago
HI Claire, thank you for taking the time to leave a review and we're sorry to hear that you have received the wrong colour of hair dryer. If you are able to send this back to be replaced, please call our sales team on 0330 123 1906 and they can arrange this for you. Please note, items being returned must be within 30 days of purchase and be within the original packaging. Or if it is more convenient, you can return this to any Sally Salon Services store with proof of purchase. We are sorry for the inconvenience this has caused. Thanks ~ Gary
Sally Beauty serves both the professional and retail customers. With over 160 stores based in convenient high street locations or retail parks, Sally Beauty offers a wide range of professional hair and beauty products and stores are staffed with trained professionals.
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Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Sally Beauty serves both the professional and retail customers. With over 160 stores based in convenient high street locations or retail parks, Sally Beauty offers a wide range of professional hair and beauty products and stores are staffed with trained professionals.