Not enough info on returns policy given at point of sale. Yes, probably in the fine T&C but should be more upfront about it. I've had 2 bad experiences and will not be recommending your company to...
Skaityti daugiau
Russums
Russums
11 years ago
Thank you for your feedback. I have emailed you directly to look into this further for you. Our returns policy for items that have been altered or personalised in anyway is clear at the point of sale. I'm sorry you are unhappy with your order and I will look into this for you.
Sara
Russums
Atsiliepimai apie gaminius
Pirkimo data: 23/01/2015
0
Bendrinti
Patikimas klientas
11 years ago
Really good service from ordering to receiving goods.
Item was delivered down the road and there wasn't a note or card to notify use that this happened! Cannot log into account it still says it is not on the database!! I just got told to reset my...
Skaityti daugiau
Russums
Russums
11 years ago
Thank you for your feedback. I have emailed you directly regarding this. I have also taken this up with Fed Ex, who have raised a complaint with the delivery driver for not leaving a card at your property. In the email I sent to you, I confirmed the email address that you registered with us at the time of the order. Please contact me directly if you have any other problems at info@russums.co.uk
Sara
Russums
Atsiliepimai apie gaminius
Pirkimo data: 20/01/2015
0
Bendrinti
Patikimas klientas
11 years ago
I have used Russums several times and they have been excellent every time
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.