Delivery was fine time wise but I still object to the cost of delivery. Virtually the same price as the jacket. Not acceptable. I am still on the mainland by the way and I am only 60 miles North of...
Skaityti daugiau
Russums
Russums
11 years ago
Thank you for your feedback. Our delivery charges come from our courier. We would love to charge a lower amount and can understand your frustration but the rate for each destination is set by the courier. We understand the importance of customers making an informed decision before agreeing to pay a delivery charge, which is why we state the amount clearly before you complete the order.
Best regards
Sara
Russums
Russums
Russums
11 years ago
Thank you for your feedback. Our delivery charges come from our courier. We would love to charge a lower amount and can understand your frustration but the rate for each destination is set by the courier. We understand the importance of customers making an informed decision before agreeing to pay a delivery charge, which is why we state the amount clearly before you complete the order.
Sara
Russums
Atsiliepimai apie gaminius
Pirkimo data: 02/03/2015
0
Bendrinti
Patikimas klientas
11 years ago
I was impressed with the products I've recommend more friends to buy them thank you.
Would be happier if returns were free or no delivery charge. Need yo send item back as too small. Delivery x 2 costs £8. Too much on item that only cost about £18
Russums
Russums
11 years ago
Thank you for your feedback. We do recommend that people measure themselves before placing an order for clothing and then checking the best size choice for them. Our sales team are on 0845 094 20 30 available if you need any advice before future purchases.
Sara
Russums
It was your courier that let you down. Fedex did not deliver a 'notice of delivery' at my house. So, I had no idea that they had called or tried to deliver my goods. It was only on my enquiry to your...
Skaityti daugiau
Russums
Russums
11 years ago
Thank you for your feedback. I have also contacted you directly regarding this complaint. Please accept my apologies, Adele did not intend to indicate shouting, and the capitals were a mistake on her part. I am sorry for any misunderstanding caused by the email. I am happy to hear that Adele contacted Fed Ex for you and the issue was resolved.
Sara
Russums
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.