Can't fault their customer service other than feeling a bit disgruntled as I had to pay postage to return a faulty item, no offer from Russums to refund my cost.
Terrible customer service!Placed two orders within three days,they held back the 1st order then sent both together which makes sense but i was charged double p&p!!Will not be using this company again.
Sara
Russums
11 years ago
Thank you for your review. I'm sorry to hear you're upset with the service you received. I would like to confirm that as both orders were placed over the weekend period, we processed both orders on Monday, as we are closed over the weekend, and did not hold your first order back in anyway. On the occasions that we receive two orders on the same day from one customer we will where possible group the orders together for swift delivery, and refund one lot of postage. Please accept my apologies that the refund was missed on this occasion, I know my colleague emailed you directly to apologise for this, as it was a genuine mistake. If you have any issues in the future, please always contact us so we can help you.
Best regards
Sara
Russums
Better than expected both in delivery time and product bought as a present could not believe the case the knives came in well done...will recommend you to others....
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.