Kaip renkami „Feefo“ atsiliepimai?

Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.

Kas gali palikti „Feefo“ atsiliepimą?

„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.

Kaip tikriname atsiliepimus?

Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.

Kaip elgtis su netikrais atsiliepimais?

„Feefo“ užkerta kelią netikriems atsiliepimams, nes atsiliepimus kviečiame teikti tik patikrintus pirkėjus.

Robinsons Equestrian Atsiliepimai | Klientų aptarnavimo atsiliepimai apie {{merchantUrl}} | „Feefo“

Rodomos visos 239 apžvalgos (-ų)

Mrs Judith Massey

Patvirtinta „Feefo“

3 years ago

Ką Mrs Judith Massey sakė apie Robinsons Equestrian:

Thank you

Excellent service and so quick

angela brown

Patvirtinta „Feefo“

3 years ago

Ką angela brown sakė apie Robinsons Equestrian:

Absolutely amazing shopping experience

Everything from having the product I wanted to giving me a delivery date and the product arrived early 10 stars

MRS LAURA WELLS

Patvirtinta „Feefo“

3 years ago

Ką MRS LAURA WELLS sakė apie Robinsons Equestrian:

Change your delivery service. Your delivery driver couldn't be bothered to shut my gate which slammed in the wind all afternoon and smashed both the gate a fence. So my simple purchase ended up...

Skaityti daugiau

Matt

Robinsons Equestrian

3 years ago

Hello. Firstly, thank you very much for your review. We are very disappointed to hear about the problems that have occurred with our courier. We certainly expect the highest level of service from them. Please can you email some images of the damage to info@bataltd.co.uk? Then, we can pass those onto the courier used. Thank you.

MRS LAURA WELLS

3 years ago

Matt Thank you for your message. I did contact the courier directly on the day that it happened and sent them photos of the damage. They denied any responsibility and said that I would not be able to prove that the damage was caused by their driver. I had no other post that day and my neighbour complained that my gate had been slamming in the wind all afternoon after a delivery driver had been., so I know it was your courier that left the gate open. It was gale force wind that day and that lack of care to shut the gate has caused £100s of damage. The attitude of the courier was not what I would expect from anyone providing a service and as much as I love your products and Robinsons has always been my go to for all things horsey, I am afraid I cannot have a simple purchase costing £100s.

Matt

Robinsons Equestrian

3 years ago

Good morning, Laura. Thank you very much for your response. Firstly, I would once again like to apologise for the undeniably below-par service that you have received from our courier. This is the first time that this has happened, and we too are very disappointed with the level of service. We certainly expect much more from our courier, and rest assured that we will be making a formal complaint in light of your experience.

Suki Stokes

Patvirtinta „Feefo“

3 years ago

Ką Suki Stokes sakė apie Robinsons Equestrian:

Excellent service

The item I purchased was great and as described at a good price but what made this purchase stand out was the excellent and friendly customer service when I had trouble due to my poor computer...

Skaityti daugiau

Mrs Lucia Urquhart

Patvirtinta „Feefo“

3 years ago

Ką Mrs Lucia Urquhart sakė apie Robinsons Equestrian:

Cheap wellies

Fab fast service

Patikimas klientas

Patvirtinta „Feefo“

3 years ago

Fast efficient service.

Rhona Reid

Patvirtinta „Feefo“

3 years ago

Ką Rhona Reid sakė apie Robinsons Equestrian:

Fab

This is amazing as you can set it to your height.

Julie Partridge

Patvirtinta „Feefo“

3 years ago

Ką Julie Partridge sakė apie Robinsons Equestrian:

Incredibly helpful and proactive representatives

I was contacted by one of your representatives to discuss the product which was extremely helpful prior to final purchase.

Mrs Deborah BygottWebb

Patvirtinta „Feefo“

3 years ago

Ką Mrs Deborah BygottWebb sakė apie Robinsons Equestrian:

Outstanding service.

Patikimas klientas

Patvirtinta „Feefo“

3 years ago

Dogjumper

The item was way too small to go over the head of my dog body was long enough but when l told customer service they said they had alot of complaints big con lost out £6 on returning the item l would...

Skaityti daugiau

Matt

Robinsons Equestrian

3 years ago

Hello. Firstly, thank you very much for your review. We are disappointed to hear that you were unhappy with your purchase and the customer service. Following the issues that you experienced, I understand that you were issued a full refund for both the cost of the product and the postage.

Negavote kvietimo palikti atsiliepimą?

Feefo Trusted Service Awards

Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.

Kas yra „Trusted Service Awards“ apdovanojimai

Kodėl verta pasitikėti „Feefo“ atsiliepimais?

Sužinokite daugiau apie „Feefo“

„Robinsons Equestrian“ apžvalgos

Kaip renkami „Feefo“ atsiliepimai?

Kas gali palikti „Feefo“ atsiliepimą?

Kaip tikriname atsiliepimus?

Kaip elgtis su netikrais atsiliepimais?