Disappointing, not as good as previous experience with Riviera, there was a lack of sense of personal care from Ryanair instructions onwards, too many people and a feeling of being shuttled around...
Skaityti daugiau
Nicole
Riviera Travel
11 years ago
I would like to thank you for taking the time to complete your review as it is only via feedback from our customers that we are able to continue to improve our product. It is very disappointing that your holiday with us failed to meet your expectations and I would like to offer my sincere apologies for this. Please be assured that we constantly monitor client feedback and will be reacting accordingly.
We love the idea of having everything arranged for us and not having to waste time queueing. My husband is able to enjoy the trip because he doesn't have to drive, so he can look at the scenery and...
Well organised trip with all the pluses and minus above.
The company coped very well with reorganising things because of the river levels on the Danube.
Jet 2 flights were also good.
Good at booking, provision of holiday at destination very poor.
Atsiliepimai apie gaminius
Nicole - Customer Service Advisor
Riviera Travel
10 years ago
Thank you for completing your review. We are very sorry that the standard of service you received was not of the high standards we aim to provide. Rest assured we take all the feedback we receive very seriously and your comments will be investigated.
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