„Riviera Travel“ apžvalgos

Thank you for your feedback. We are very sorry for the disappointment caused by the changes to your holiday arrangements due to the low water levels on the Danube. We fully appreciate how upsetting it must have been to learn that you would not be able to join the cruise in Budapest as originally planned, particularly after being advised that the remainder of the itinerary was expected to operate as advertised. We understand your concerns and are sorry for any frustration and uncertainty this situation may have caused. River cruising is dependent on water levels and navigation conditions, which can change rapidly and are unfortunately beyond our control. However, we recognise that this does not lessen the disappointment when a holiday does not proceed as expected. We note that you have written to our Guest Relations team regarding these matters. Please be assured that your correspondence is being reviewed, and our team will provide a full response following their investigation. In line with ABTA guidelines, you will receive a reply within 28 days of receipt of your correspondence. Once again, we are very sorry for the disappointment experienced and thank you for your patience while this matter is being fully investigated.

Thank you for your 5* review . It's wonderful to hear that you had such a fantastic holiday and enjoyed the incredible scenery and whale sightings. We're also delighted that Sharon was such a great tour manager for you. We appreciate you sharing your thoughts on the meal arrangement s and will share your feedback with the relevant teams .

Hello, We are very sorry to hear that your recent experience did not meet your expectations, particularly regarding the revised itinerary and the impact this had on your holiday plans and comfort. We understand your disappointment and concern about the information provided before your trip, and we regret that this situation caused you additional discomfort, especially given your recent surgery and need for rest. We appreciate you acknowledging the positive contributions of our crew and the quality of the food during your cruise. Kind regards, Riviera Travel

Thank you for your 5 * review . It's wonderful to hear how much you enjoyed your trip to Lake Como, especially appreciating the picturesque location and convenience of the hotel. We're also pleased that you found the hotel clean, the staff welcoming, and the breakfast very good. It's great to know that our organised trips were enjoyable and that Lake Como surpassed your expectations.

Thank you for your review. We are very sorry to hear that your holiday did not meet your expectations. We appreciate your comments regarding the information provided and understand your frustration with the disruption caused to your travel plans. Unfortunately, the prolonged period of exceptionally hot and dry weather across Europe resulted in unusually low water levels on many rivers, creating significant operational challenges that were beyond our control. However, we recognise that this does not lessen the disappointment caused when a holiday cannot proceed exactly as planned. Whilst cancellation may have appeared the preferred option, it is always a last resort. Wherever possible, we aim to operate our holidays and put alternative arrangements in place to allow guests to continue their trip and enjoy the best experience possible under the circumstances. We're very sorry to learn that your holiday did not meet your expectations. We appreciate your comments regarding the information provided and understand your frustration with the disruption caused to your travel plans. Unfortunately, the prolonged period of exceptionally hot and dry weather across Europe resulted in unusually low water levels on many rivers, creating significant operational challenges that were beyond our control. However, we recognise that this does not lessen the disappointment caused when a holiday cannot proceed exactly as planned. Whilst cancellation may have appeared the preferred option, it is always a last resort. Wherever possible, we aim to operate our holidays and put alternative arrangements in place to allow guests to continue their trip and enjoy the best experience possible under the circumstances. We note that we have received your letter, and our Guest Relations team will provide a full response within 28 days, in line with ABTA guidelines.

Hello, We're so pleased to hear that your initial skepticism transformed into pure enjoyment during your Dubrovnik, Split & Jewels of the Dalmatian Coast Yacht Cruise. It's wonderful that the journey met all your expectations as outlined in the brochure. Kind regards, Riviera Travel

Hello Neil, We're so pleased to hear that you had an excellent holiday with us, despite the diversion to the River Main. We appreciate you taking the time to share your experience. Kind regards, Riviera Travel

Hello, We are so pleased to hear that you had such an incredible experience cruising the Dalmatian coast with us. It's wonderful to know that the ship's crew, Captain Armando, and your Tour Manager Dražen made your voyage seamless and enjoyable. We're also delighted you found your accommodations top-notch and the onboard food fabulous. Thank you for your high recommendation! Kind regards, Riviera Travel

Hello Helen, We are so pleased to hear that you enjoyed your cruise with us, and that the ship and staff met your expectations. It is always our aim to provide a memorable experience, and we are glad that you were able to have a full week of sailing. We appreciate your understanding regarding the itinerary changes and thank you for the photo's. Kind regards, Riviera Travel