Overall good, a bit disappointed with undercooked vegetables on a couple of nights as well as overcooked fish.
Riviera Travel
Riviera Travel
9 days ago
Hello Paul,
We're so pleased to hear you enjoyed your trip overall. We are sorry to hear about your disappointment with the vegetables and fish on a couple of evenings. We appreciate you bringing this to our attention.
Kind regards,
Riviera Travel
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Hello Paul,
Thank you for taking the time to share your feedback on The Seine, Paris and Normandy River Cruise. We're so pleased to hear that you had an overall great holiday with us. We appreciate you highlighting that you experienced a few issues with overcrowded excursions and will certainly take this on board.
Kind regards,
Riviera Travel
Exceptional. When we were stranded by cancelled flights they really stepped up to look after us. Very reassuring!
Riviera Travel
Riviera Travel
9 days ago
We're so pleased to hear about your exceptional experience and that we were able to provide reassurance during a challenging time. It's wonderful to know our team stepped up to look after you.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for your wonderful review of our Puglia, Lecce and Vieste - Undiscovered Italy tour. We are delighted to hear that you found the tour to be well organised, with an energetic and helpful tour manager, and that the hotels and staff met your expectations. It's also great to know that you enjoyed the tours and found them to be very good, revealing a fascinating part of Italy. We appreciate you highlighting our support during the air traffic control IT failure and are pleased we could find excellent accommodation for you during the extended stay. We understand that the unseasonably high temperatures presented a challenge, but we are glad it did not detract from your overall enjoyment. We hope to welcome you on another Riviera tour soon.
Sharlene excellent tour guide even tho brought in at short notice
Riviera Travel
Riviera Travel
9 days ago
We are delighted to hear that Sharlene provided you with an excellent experience. It's wonderful to know that her efforts were so appreciated, especially given the circumstances. We truly value your feedback.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for sharing your feedback on your recent holiday. We are delighted to hear that you enjoyed the scenic aspects, the hotel, the small group, and the tour manager. We also appreciate your comments regarding the itinerary and the border crossing experience.
Pirkimo data: 10/09/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 days ago
The Riviera service was as expected, I had asked for assistance and found it booked on all flights and at the hotel. The information I received was clear.
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your experience. We are delighted to hear that our service met your expectations and that the assistance you received was helpful and clearly communicated. We appreciate your positive feedback.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
We're so pleased to hear that you had an excellent holiday and that our tour guide Simon was able to make everyone feel included with his calm and professional approach. It's wonderful to know you found the hotel quiet and comfortable, and that you enjoyed your evening meals there. We appreciate you sharing your feedback regarding the breakfast service and the Riviera dinner.
Pirkimo data: 14/09/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 days ago
Riviera Travel
Riviera Travel
9 days ago
Hello
Thank you for taking the time to leave your review.
Kind Regards
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Hello,
We are sorry to hear that your experience was not entirely satisfactory. We appreciate you taking the time to share your feedback, and we hope that future experiences will be more positive.
Kind regards,
Riviera Travel
The service was faultless throughout. But that is what is expected of Riviera Travel.
Riviera Travel
Riviera Travel
9 days ago
It's wonderful to hear that you found our service to be faultless. We truly appreciate you taking the time to share your positive experience with us.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
It's wonderful to hear that you found your Burgundy, the River Rhone & Provence Cruise to be outstanding. We are delighted that you enjoyed the Lord Byron, the superb dining experiences, and the excellent tours around Arles, Avignon, and Lyon. We appreciate you highlighting the helpfulness and knowledge of our staff, both at home and on board. It's fantastic to know that you felt your holiday was well worth the money.
On booking Riviera Staff were good, with good communications.
The Staff on the Douro Cruise were very good and helpful. Diana the Cruise Manager exceptionally so.
Riviera Travel
Riviera Travel
11 days ago
Thank you for your 5* review !
We are delighted to hear that you had a positive experience with our staff both during the booking process and on your Douro cruise. We appreciate you highlighting Diana's excellent service as Cruise Manager.
Patikimas klientas
9 days ago
I did not give you 5* review ! The cabin was not clean as it should have been.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
11 days ago
Thank you for your 5* review!
We are delighted to hear that you found the cruise on the Douro to be very scenic and enjoyed the interesting lock system, as well as the port tasting stops. It is wonderful to know that Salamanca was a particular highlight, and we acknowledge your wish for more free time there. We appreciate you sharing your feedback regarding your first Riviera Cruise experience.
Patikimas klientas
9 days ago
You said the boat was due a refurbishment. Refurbishment is not what it needs, the public areas were fine my Cabin was not. It was not clean as I explained before. Dirty carpets, dirty toothbrush glasses, one actually had mould in it. Staff didn't always empty bins.
Our experience with Riviera was mixed. When we first booked, the service felt like four stars, but this dropped to two stars due to the lack of communication in the two weeks leading up to our...
Skaityti daugiau
Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that you had a wonderful holiday with us, and that the crew of the Riviera Rose provided you with excellent service. We appreciate you sharing your feedback regarding your pre-departure communications, and we will certainly take your comments on board.
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Įkelta medija
Peržiūrėti visą mediją (1)
Patikimas klientas
9 days ago
Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that your holiday was exceptional from the moment you stepped out of Porto airport. It's wonderful to know that the Riviera team were there to greet you, setting the tone for the superb service you experienced. We are delighted that the Riviera Rose met your expectations and that your cabin was comfortable and well-serviced. It's also great to hear that you enjoyed the excellent food and the all-inclusive drinks package. We're particularly glad that the Chef's Dinner was a memorable highlight and a perfect conclusion to your truly wonderful week. Thank you for sharing your positive feedback.
Excellent tour manager. Kept us all informed. Was always on hand if you needed any help. Chleopatra gave us the best experience and a very enjoyable holiday.
An absolute treasure to Riviera Travel....
Skaityti daugiau
Riviera Travel
Riviera Travel
9 days ago
Thank you for your wonderful feedback regarding your recent tour. We are delighted to hear that our tour manager, Chleopatra, provided you with an excellent experience and contributed to a very enjoyable holiday. We are pleased that you found the excursions to be very good with a knowledgeable guide, and that the balance of morning activities and free afternoons suited you well. It's also great to hear that you enjoyed the high standard of the hotel in Athens. We appreciate you sharing your thoughts on the hotel's restaurant and the alternative dining options available nearby.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback on your recent Athens and Greek Islands Cruise aboard Celestyal Journey. We're pleased to hear that you had a generally good experience and enjoyed the entertainment and service.
We appreciate your detailed comments regarding the internal cabins, dining options, and onboard spending. Your insights are valuable to us as we continually strive to enhance our guest experience. We're glad that the inclusive tipping policy and attentive, yet non-intrusive, service met with your approval. We also acknowledge your observations about the pricing of drinks, certain menu items, specialty dining, and shore excursions.
Thank you again for your review.
What makes a holiday stand out above other companies is the quality of the tour manager and comfort of travel and hotel This holiday met those expectations
Riviera Travel
Riviera Travel
9 days ago
We are delighted to hear that the quality of your tour manager, the comfort of your travel, and your hotel all contributed to making your holiday stand out. It's wonderful to know that we met your expectations.
Atsiliepimai apie gaminius
Įkelta medija
Peržiūrėti visą mediją (2)
Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that you had an excellent experience with our Tour Manager, coach, itinerary, and hotel. Thank you for your wonderful feedback!
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