Liked being met at the departure airport. Arrangements worked very well apart from the last day when the coaches went to the wrong place for our Palace of Versailles trip as we had moored outside...
Skaityti daugiau
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the journey overall, particularly appreciating the guided excursions, airport arrangements, and the standard of service on board. We have also noted your comments regarding the final day's logistics and scheduling preferences so that we can continue refining our guests' experiences.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback and for your five-star review. We are delighted that you enjoyed the fantastic destinations, the knowledgeable and engaging local guides, the excellent food and the high standards of cleanliness and service provided by our ship's crew.
We are sorry to hear that one of the guides in Rouen was not quite to your personal preference. We recognise that individual perceptions of a guide's presentation, delivery and communication style can vary, and we appreciate you sharing your experience. We have also noted your comments regarding afternoon tea.
We understand your comments about the atmosphere in the lounge and appreciate that a noisier environment can sometimes make conversation more difficult.
Regarding your flight arrangements, airline schedules and any subsequent changes are managed by the airline and can be outside our direct control. On embarkation day, flight arrangements also need to be coordinated with the ship's itinerary, embarkation timings and the logistics of transferring and accommodating all guests. We always endeavour to make arrangements that work as smoothly as possible for everyone. We appreciate that the later flight resulted in a longer wait on board and understand your disappointment.
Thank you again for your positive review and constructive comments. We are particularly pleased that, despite the points raised, you awarded your overall experience five stars. We hope to have the pleasure of welcoming you on another holiday with us in the future
Thank you for sharing your positive feedback with us. We are delighted that you received great service throughout your booking journey and hope to welcome you on another holiday soon.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed a lovely scenic cruise and appreciated the service provided by our team, making for an overall excellent week.
I received my travel documents when I got home - but I blame the postal service in my home area (I possibly sent for them too late)
It would be nice if Riviera got your travel documents in place...
Skaityti daugiau
Riviera Travel
Riviera Travel
9 days ago
Thank you for your feedback. We appreciate your comments regarding the timing of your travel documents and the pre-travel requirements.
While we understand that completing the necessary documentation can feel time-consuming, these forms and declarations must be completed personally by each guest, as they often require individual information, declarations and confirmation of accuracy. It would therefore not be practical or appropriate for us to complete these on guests' behalf. The requirements also vary depending on the destination and can change at short notice.
We do, however, recommend that guests familiarise themselves with the relevant entry requirements well in advance of departure to avoid any unnecessary stress or delays when travelling.
Thank you again for sharing your observations.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for your 4* review.
We are delighted to hear that you had such a wonderful and seamless experience on your recent journey with us. It is wonderful to know that our representatives were able to support you effectively throughout your travels, and we hope to welcome you back again soon.
Excellent in all areas . The tour guide was particularly good.
She was knowledgeable, good humoured, interesting and interested!
Riviera Travel
Riviera Travel
9 days ago
Thank you for your wonderful review!
We are thrilled to learn that your recent journey with us was so rewarding and that our team member provided such exceptional guidance throughout the trip.
Kind regards,
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for your lovely feedback. We are delighted that you enjoyed the beautiful locations, itinerary, knowledgeable guide and hotel, particularly the lake views and dining arrangements.
We appreciate your comments regarding accessibility and the amount of walking involved in some excursions. We recognise how important it is for guests to understand the physical requirements of a tour before booking. Our Sales Team is always happy to answer questions about the itinerary and level of activity, and our Customer Service Team can also discuss individual requirements to help ensure guests choose a holiday that is suitable for their needs.
We are pleased that you enjoyed the flexibility of the breakfast and dinner arrangements, and appreciate you highlighting this.
Thank you again for your feedback. We hope to have the pleasure of welcoming you on another holiday with us in the future.
Excellent throughout only reason not a 5 was length of time it took to answer the phone 30 mins plus
Riviera Travel
Riviera Travel
9 days ago
Thank you for your feedback. We are delighted to hear that you had such an excellent experience on our Ecuador and Galapagos tour.
We are sorry for the lengthy wait when contacting our team by telephone. During this period, we experienced a particularly high volume of enquiries relating to the water level disruptions, which resulted in longer than usual waiting times. We appreciate your patience and understanding during this busy time.
We hope to welcome you on another holiday in the future.
Atsiliepimai apie gaminius
Įkelta medija
Peržiūrėti visą mediją (3)
Riviera Travel
Riviera Travel
9 days ago
Thank you for sharing such wonderful feedback about your recent travels. We are delighted to hear that you enjoyed the incredible wildlife and natural beauty of your trip so much . We hope to welcome you again in the near future .
Pirkimo data: 31/10/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 days ago
Riviera Travel
Riviera Travel
9 days ago
Thank you for your wonderful 5* review.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to leave such a wonderful star rating. We are delighted to hear that you had a fantastic experience on your recent river cruise with us.
Thank you for sharing your feedback with us. We are delighted to hear that you had such a wonderful experience with our hotels, locations, and tour guides.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for your 5* rating
Pirkimo data: 26/10/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
10 days ago
Very good
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to leave such a wonderful rating. We truly appreciate your support and look forward to welcoming you on your next journey with us.
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
9 days ago
Thank you for your 4* rating
Pirkimo data: 07/10/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
11 days ago
Riviera Travel
Riviera Travel
10 days ago
Thank you for your 5* rating
Atsiliepimai apie gaminius
Riviera Travel
Riviera Travel
10 days ago
We are thrilled to hear that you had such a wonderful and memorable experience exploring India with us. Thank you for sharing your positive feedback, and we look forward to welcoming you on another journey soon.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.