Hi Brad,We're glad to hear that you love the new resume Lori created for you. Like all of our writers, Lori has written thousands of great resumes for clients and always ensures top results. We're also pleased that you enjoyed the process of working with Lori on your new resume, and we will of course work to improve our technical support to keep any future clients from experiencing any issues. Superb resumes and service are our top-priority, so we greatly appreciate any feedback we receive from our clients. In your particular instance, we worked around the clock to resolve the technical difficulties during a holiday weekend. Because of this immediate response from our team, we delivered your resume within our RUSH deadline.Thanks for your resume order and your positive feedback!Sincerely,Dave BramlettResume Writing Group