thorough in expanation and good follow up after sale
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Redtag.ca:
Terrible will not accept third party billing no good for business
Deborah
Redtag.ca
8 years ago
Thank you for providing a review. We are sorry to hear of the inconvenience our company policy to not accept 3rd party credit card reservations caused you. Due to an increasing volume of disputed bookings we reserve the right to only accept cash payments in person or, via electronic bank transfer. For any assistance with any future reservation with our agency please contact our office at 1-866-873-3824
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Redtag.ca:
I had a problem with my online booking and Tonia from red tag called me back and helped me get through with my booking step by step. She was so kind and polite.
0
Bendrinti
Patikimas klientas
8 years ago
Quick Booking, Customer service not quite as good
Booking was quick and easy. Slight issue after booking required calling the Customer Service line. Although it sounded like the problem was resolved, it wasn't. I did have to make additional calls...
Skaityti daugiau
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Redtag.ca:
Extremely displeased that Red Tag does not include taxes and fees in quote
Extremely displeased with Red Tag. Got to the rental counter and found out that taxes and fees were not included in the rate that was published on the internet. No other travel company does this. All...
Skaityti daugiau
Deborah
Redtag.ca
8 years ago
Thank you for taking the time to provide a review. Information on local fees is provided “prior” to confirming the reservation under Product Information and Additional Fees . This information is located on the email confirmation sent immediately after completing your online reservation and is also on your car voucher.
Please be assured it is never our intention to have any one of our valued clients upset. Our rentals are lower in price as we do not include all local fees/taxes. This way our clients pay the actual costs instead of some other companies who round out the total cost to a higher dollar value at the clients’ expense.
I hope this information has helped in answering your question about additional charges for the car rental.If there are any other ways that we can serve you better at this time or in the future please let us know at customerservice@redtag.ca Thank you once again for your business, and we will look forward to serving you again in the future.
0
Bendrinti
Patikimas klientas
8 years ago
Grace my agent- her turn around time and follow up is painstakingly slow.
Paid for family vacation info full over 3 weeks ago. I have been sent flight information but no hotel info.
I think I'll go back to CAA vacations. The service is fast better. I used to use red tag...
Skaityti daugiau
Deborah
Redtag.ca
8 years ago
Thank you for taking the time to provide a review. We apologize for the delay in providing you with confirmation of your families reservation. Although there is no excuse for poor service we hope you understand that there were extenuating circumstances in having your reservation added to the Group booking. Unfortunately the hotel had to confirm they had space available and this delayed the tour operator in sending their invoice to our agency. I have been advised that an invoice was received on Friday and a Client Statement from our agency was sent to you on the same day. Please feel confident, we do value your business and assure you of our very best intentions at all times.
0
Bendrinti
Patikimas klientas
8 years ago
Happy with purchases but a few dislikes.
The layout of the site was a little hard to work with. I would have liked more information about the resort and what exactly would be included (or what the amenities were). Instead I had to go and...
Skaityti daugiau
Deborah
Redtag.ca
8 years ago
Thank you for taking the time to provide feedback on your experience. While searching for a vacation package on our web site there are links you can click on for further information about the hotel which connect directly to each tour operator. For any assistance with with locating information on our web site or about your reservation please contact our office at 1-866-873-3824
0
Bendrinti
Patikimas klientas
8 years ago
Very good
It was easy to use. User friendly
0
Bendrinti
Patikimas klientas
8 years ago
Prices Change to Fast
The prices fluctuated too much. When I tried to book in the morning the cost was 835 but I had to wait to get all the credit card info together. By the time I booked (one hour later) the cost was...
Skaityti daugiau
Deborah
Redtag.ca
8 years ago
Thank you for your feedback. Pricing of travel,can be very fluid and we appreciate how frustrating this can be when the price increased before you confirmed your vacation. Please bear in mind all rates are solely determined by the tour operators involved. Prices do fluctuate and as you will hopefully concur, this is an area where we have absolutely no control.Please feel confident, we do value your business and assure you of our very best intentions at all times.
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Redtag.ca:
Quick and easy to book our trip too Cuba. Got a great deal and RedTag even extended an offer that has expired the day before.
Looking forward to our trip in a couple of weeks!
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Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
