II was advised by e-mail my product (a tester) would be delivered by courier on a certain day and I waited in for a courier and it was later delivered by post. How confusing is this ?
The 2nd part of...
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Quicktest
Quicktest
13 years ago
Thank you for your feedback regarding your order. I have investigated the history of your order and I agree that the communications were confusing.
Please accept our sincere apologies. We pride ourselves on our clear communications and on this occasion we have sent the wrong email. I am extremely sorry that you waited in for the parcel.
In addition, I have received a delivery and your missing 10X21 UV Loupe will be despatched to you today. I am sorry for the delay.
We very much hope you will be pleased with the UV Loupe, when you receive it.
Kind regards,
Katy Cartmell
Customer Services
Delivered marked goods as new. Not impressed.
Not as shown on website, so returned product.
Quicktest
Quicktest
13 years ago
Our fault entirely. There are very slight variations in design, depending on the magnification and we should have stated this clearly. Details and lots of photos now at http://www.quicktest.co.uk/binocmag-surgeons.htm. Customer requested refund, which was given immediately. Anything bought buy by mail can be returned for refund if not suitable, it is not necessary to give negative feedback the instant you try the item. Incidentally, the item was brand new and absolutely perfect, I think this customer just likes complaining.
Atsiliepimai apie gaminius
Pirkimo data: 12/05/2013
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Patikimas klientas
Patvirtinta „Feefo“
13 years ago
Excellent service!
Atsiliepimai apie gaminius
Pirkimo data: 10/05/2013
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
13 years ago
an ok company to use. But could be more helpful when at fairs.
Intelligent company, giving good solid advice, on what to order, how to use device , so refreshing to read the additional advice section, it make all the difference and had a very positive effect on...
Our products help you buy, value and sell at auctions and fairs, in the shop, or trading online. We are experts in chemical and electronic test equipment and supply most pawnbrokers, precious metal traders and jewellers in the UK.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Our products help you buy, value and sell at auctions and fairs, in the shop, or trading online. We are experts in chemical and electronic test equipment and supply most pawnbrokers, precious metal traders and jewellers in the UK.